The Ritz-Carlton, Cleveland

The staff and food were lovely. Everyone was pleasant and willing to help with whatever was needed. The one downfall was when I called ahead for cribs. I did not receive them upon arrival, so I again asked the gentleman who helped bring up our bags about cribs. I heard nothing back during our stay. The room was disappointing given multiple very visible stains and even a bleached area on the bench at the end of the bed. The drapes, which were automatic, were broken and didn’t close. The staff was quite responsive to have them fixed that day. As mentioned above, the food was delicious, though quite expensive ($70 for breakfast for two adults and two kids). There were limited options for vegetarians (one item for dinner), though meat-eaters have quite a few options. Overall, it was a nice stay, though a bit disappointing for what I expected from the Ritz.

My family and I spent the night to cut our drive back home and The Ritz gave us the rest and relaxation we needed. There wasn't a lot of staff around and Ritz Kids was not available understandably due to COVID but the staff did their all to assist us when we needed them.

We have taken a family trip every year for the last 8 years down to the Ritz - the location is great and the service is typically top notch. This year we had a few issues with our room and the valet, however the Manager was understanding. For the Ritz brand, I wouldn't say this is the best one as we have stayed at others - however it is one of the best hotels in Cleveland. I'm hoping next year's stay will be much better, and what we are accustom to.