Cleveland Marriott Downtown at Key Tower

About the hotel

3 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. Housekeeping is available on request.

Nearby attractions

Cleveland Marriott Downtown at Key Tower is located in Downtown Cleveland, a neighborhood in Cleveland, and is near a metro station. Edgewater Pier and Edgewater Marina are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Rock and Roll Hall of Fame and Cleveland Arcade. Looking to enjoy an event or a game while in town? See what's going on at Progressive Field, or consider a night out at Jacobs Pavilion at Nautica. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as horse riding and hiking/biking trails in the area.

Popular amenities

Family friendly

Free cribs/infant beds

Grocery/convenience store

Refrigerator

Rollaway/extra beds (surcharge)

Snack bar/deli

Wifi

Available in all rooms: wifi (usd 14.95 per day), wired internet (surcharge)

Available in some public areas: free wifi

Food and drink

1 bar

3 restaurants

Room service available

Spa

5 treatment rooms

Ayurvedic treatments

Body scrubs

Body treatments

Body wraps

Facials

Manicures and pedicures

Massage - deep-tissue

Massage/treatment rooms

Spa open daily

Guest services

24-hour front desk

Concierge services

Dry cleaning service

Housekeeping (on request)

Luggage storage

Multilingual staff

Porter/bellhop

Turndown service

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

Grab bar near toilet

Height-adjustable showerhead

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Low-height counter and sink

Low-height door lock

Low-height electrical outlets in bathroom

Low-height view port in door

Raised toilet seat

Roll-in shower (select rooms)

Transfer shower

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

Aerobics classes

Fitness center

Full-service spa

Outdoor

Firepit

Outdoor furniture

Conveniences

Atm/banking services

Ballroom

Banquet hall

Elevator

Gift shop/newsstand

Grocery/convenience store

Library

Reception hall

More

Smoke-free property

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Nearest Airport

Cleveland Hopkins International Airport

16 km from this hotel

Reviews that mention...

All reviews (3)staff (2)accesibility (1)clean (1)

Family Reviews

for Cleveland Marriott Downtown at Key Tower

4 out of 5 stars

3 reviews

Review data

5 star reviews

67%

4 star reviews

0%

3 star reviews

0%

2 star reviews

33%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Cleveland Marriott Downtown at Key Tower

Latest reviews (3)

B

Brian

14 Jul 2023 - 16 Jul 2023

reviewed on hcom

5 out of 5 stars

Extremely courtesy staff. I asked for a handicapped accessible room upon check-in. I did not request one in advance and none was available at check-in. When I arrived at my room, I received a call from the staff asking if I would consider an upgraded room to accommodate my handicapped family member. The staff took me to view the new room and I accepted. This has never happened to me. What a considerate and amazing staff. I recommend this hotel without reservation. Amazing, amazing, and amazing! Thank you so much!

D

David

11 Jul 2022 - 12 Jul 2022

reviewed on travelocity

2 out of 5 stars

This hotel used to be the place to stay in Cleveland but now seems to be run by management that simply doesn't care. Our family checked in and was taken to a room that had never been cleaned - trash everywhere, unmade bed, dirty bathroom. Although we were given a different room there was not apology, no effort to make it right, no hospitality - just rude, indifferent employees who clearly had no pride in their work. The furniture in the new room was chipped, the bathroom not cleaned properly (hairs on the floor still). This one should not really be a Marriott, and definitely should not charge the prices it does. I never complain online but am doing it now in the hopes that Marriott will pay attention.

R

Robin

11 Jun 2022 - 16 Jun 2022

reviewed on travelocity

5 out of 5 stars

The staff was amazing!! They treated us like family! Everyone was so helpful and kind - especially Mary at the front desk - she deserves a raise!!! Beautiful room with a view of Lake Erie. Right next to the Convention Center which was so convenient for my work. When I come back to Cleveland I would definitely stay here again.