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Hyatt House San Juan

3 1/2 star hotel
Connecting rooms
9/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Hyatt House San Juan is a convenient and comfortable hotel for families visiting Puerto Rico. Families appreciate the clean rooms, easy check-in process, and the refreshing pool, which is a hit with children. The hotel's location offers easy access to restaurants and events, and a free shuttle to Old San Juan is a plus. The hotel also provides excellent parking for those renting a car. While the on-site restaurant may not be universally praised, guests consistently mention the helpful and friendly staff.

Guest highlights

The refreshing swimming pool
The convenient location and easy access to restaurants and events
The free shuttle to Old San Juan
The helpful and friendly staff

About the hotel

Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a 24-hour fitness center. Free buffet breakfast, free WiFi in public areas, and a free beach shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Hyatt House San Juan is located in Santurce, a neighborhood in San Juan, and is in the entertainment district and near the beach. Port of San Juan and Pan American Pier are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and San Juan National Historic Site. Museo del Mar and Punto Verde are also worth visiting. Discover the area's water adventures with kayaking and snorkeling nearby, or enjoy the great outdoors with ziplining and rock climbing.

Popular amenities

Family friendly

Free cribs/infant beds
Grocery/convenience store
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

1 bar
2 restaurants and 1 coffee shop/cafe
Coffee/tea in common area(s)
Free buffet breakfast available daily 6:30 am–9:00 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Free grocery shopping service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk

Things to do

24-hour fitness center
Billiards/pool table
Outdoor pool

Outdoor

Bbq grill(s)
Picnic area
Terrace

Conveniences

Atm/banking services
Elevator
Front-desk safe
Grocery/convenience store
Library

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Luis Munoz Marin International Airport
9 km from this hotel
map

Reviews that mention...

Family Reviews

for Hyatt House San Juan
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

40%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hyatt House San Juan

Latest reviews (5)

K

Kimberly

9 Jun 2024 - 11 Jun 2024
reviewed on hcom

4 out of 5 stars

Room and breakfast were what I expected, kids loved the pool. What left an impression was I left my camera bag on the shuttle bud to old San Juan, the driver returned it to the desk, and the staff at the desk made sure it got back to me. Thank you!! - We stayed at five hotels on the island during our stay, the staff at this hotel were very helpful compared to some of the other hotels, especially the chain ones.
R

Ronald E

8 May 2024 - 10 May 2024
reviewed on expedia

5 out of 5 stars

Perfect safe hotel for a family vacation to Puerto Rico. Easy walking distance to restaurants and events and free shuttle into Old San Juan. Excellent parking for a rental car is an added bonus
V

Vincent

28 Oct 2023 - 29 Oct 2023
reviewed on expedia

5 out of 5 stars

Check in was easy; the facilities were clean; and the room was comfortable for a family.
R

Rafael

2 Sept 2023 - 6 Sept 2023
reviewed on travelocity

4 out of 5 stars

Norma at the front desk was the best. The rest of the crew were very friendly and helpful. Longhorn behind the hotel was not so hot because the service was not on point. The property was in good condition and to avoid children noice stay away from Hyatt Place across the street. The T Mobile Center was nice and Sazon restaurant was great at the bar.
R

ROBERTO

9 Feb 2022 - 12 Feb 2022
reviewed on expedia

5 out of 5 stars

The property was very nice and the location is very convenient and to go around and enjoy what Puerto Rico has to offer. Breakfast was nice in the mornings and very convenient to grab something the morning. I Will definitely use the place in the near future again with my family. Thank you.
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