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La Concha Renaissance San Juan Resort

4 star hotel
Connecting rooms
8.8/10 Excellent
(1912 verified Hotels.com guest reviews)
See verified family reviews (45)

generated by AI based on family reviews

Overview

La Concha Renaissance San Juan Resort is a great option for families seeking a lively and fun-filled vacation. While some reviewers noted that the hotel can be loud at times, many families praised the resort's beautiful property, spacious and clean rooms, and excellent staff. Families enjoyed the readily accessible beach (although ocean conditions may vary), the multiple dining options (including breakfast at The Loft and Aroma Cafe), and the poolside service. The resort's location allows for easy exploration of nearby shops and restaurants. While some found service could be slow at times, the overall experience is positive for many families.

Guest highlights

The beautiful property and spacious, clean rooms
The excellent and friendly staff, always willing to help
The various dining options, with particular praise for The Loft and Aroma Cafe breakfasts, and Serafina Restaurant
The convenient location near shops, restaurants, and the beach

About the hotel

Spend the day relaxing on the beach or at a casino before returning for a meal at one of La Concha Renaissance San Juan Resort's 7 restaurants.

Nearby attractions

Located on the beach, La Concha Renaissance San Juan Resort is in Condado, a walkable area in San Juan with great shopping. Port of San Juan and Pan American Pier are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Museo del Mar and Punto Verde. Looking to enjoy an event or a game while in town? See what's happening at Hiram Bithorn Stadium or Jose Miguel Agrelot Coliseum. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Popular amenities

Family friendly

3 outdoor pools
Babysitting (surcharge)
Free cribs/infant beds
Laundry facilities
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

2 beach bars, 4 bars/lounges and 1 poolside bar
7 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6 am–11 am: usd 38 for adults and usd 24 for children
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Raised toilet seat
Visual fire alarm
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

2 spa tubs
24-hour fitness center
3 outdoor pools
Aerobics classes
Beach volleyball
Beach yoga
Evening entertainment
Free bicycle rentals
Nightclub
Surfing/body boarding
Yoga classes

Outdoor

Beach loungers
Beach umbrellas
Beachfront location
Free pool cabanas
Garden
Outdoor entertainment area
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

360 casino slot machines
8 casino gaming tables
Beach towels
Bingo
Casino (1400 square feet of space)
Casino vip room
Casino sportsbook
Couples dining
Renovated entire property - july 2019
Romance packages available
Smoke-free property

Nearest Airport

Airplane
Luis Munoz Marin International Airport
8 km from this hotel
map

Reviews that mention...

Family Reviews

for La Concha Renaissance San Juan Resort
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

45 reviews

Review data

5 star reviews

60%

4 star reviews

27%

3 star reviews

11%

2 star reviews

2%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about La Concha Renaissance San Juan Resort

Showing 1 - 10 of 45 reviews

Latest reviews (45)

A

Adrianne

24 Aug 2024 - 25 Aug 2024
reviewed on hcom

4 out of 5 stars

It was nice. I felt it a bit overpriced. Our room was not ready on time and we were unable to check in until after dinner. Very loud music everywhere. Not relaxing or comfortable for families. I would recommend staying somewhere else if you have children.
J

Javonna

3 Jul 2024 - 7 Jul 2024
reviewed on expedia

5 out of 5 stars

My family & I arrived before the 4:00 check in time and we were able to check in 1 of our rooms. The other was ready shortly after. The resort is beautiful with wonderful amenities. The only thing they didn’t have were activities for children. But my 3 year old still had a great time. The food on the property was good. My only issue was the pool bar. They took forever to bring our drinks when we ordered from them. But other than that, everything was great
N

Nipsey

17 Jun 2024 - 21 Jun 2024
reviewed on expedia

5 out of 5 stars

My family and I stayed here for a week just to get away and relax! Everything about Puerto Rico and our resort was amazing!! The staff here are wonderful! We will definitely be back!!
T

Temeka Dionne

4 Jun 2024 - 8 Jun 2024
reviewed on expedia

5 out of 5 stars

The hotel suite was beautiful and dated. I had 2 suites. The room was very clean and spacious. No complaints at all I would definitely stay again and recommend to friends and family. Only thing I would say is the air conditioners in the rooms are great, but the outside floor itself was really hot not sure why but that would be the only recommendation to put air on the outside of the rooms far as the hallways and walkways.
J

Julissa

25 May 2024 - 27 May 2024
reviewed on expedia

3 out of 5 stars

Average hotel nothing special. Great location due to accessibility to restaurants and excursions. Would not recommend it to families with kids due to the type of vulgarity behavior I saw from visitors. Seem more like a party hotel.
V

Victor Kidwell

11 May 2024 - 12 May 2024
reviewed on expedia

5 out of 5 stars

Perfect for families.
C

Crystal

24 Apr 2024 - 29 Apr 2024
reviewed on expedia

5 out of 5 stars

Property was beautiful. Staff were wonderful. The beach is easily accessible. Plenty of bathrooms on site in the common areas. The lobby turns into a night club on Friday and Saturday nights. The resort itself was kid friendly. Our 12 year old loved it. We will definitely be back. Victor was our waiter on most evenings and he was amazing. Very kind, attentive, and made sure to check on us often. Ashford Avenue is a walkable area with lots of restaurants, bars, and bakeries. We enjoyed it very much.
T

Tamiyka

20 Apr 2024 - 24 Apr 2024
reviewed on orbitz

3 out of 5 stars

I would come here on a Thursday to Saturday, as every other day if the week is dead. The drinks are too expensive. I had to reply on buying my own bottle. The room service is incredibly expensive. I spent $50 per meal for just myself alone. The staff was pleasant, but the front desk rarely answers the phone. If you lose something don't expect it back. I lost a white clothing and an eating by the pool. Boo one was helpful in helping to find it. It was the same for my family member. She lost a dress in her room and never saw it again. I would rate this place an overal 6.5. The amount of money you spent is not the experience and service provided.
C

Carissa

1 Apr 2024 - 5 Apr 2024
reviewed on expedia

5 out of 5 stars

Only slight I have here is the staff at times were slow or not proactive in certain areas of service. Getting service around the pool area was challenging at times. Other areas required us to follow-up vs. checking in with us. Otherwise HIGHLY recommend for families and singles alike.
R

Richard

22 Mar 2024 - 30 Mar 2024
reviewed on expedia

5 out of 5 stars

Our family spent the week at La Concha and had an amazing time. The staff were all extremely friendly and helpful. We enjoyed the breakfast options at The Loft and Aroma Cafe. The poolside service was excellent as was the food. We ate at Serafina and the service and food was great. Recommend making a reservation in advance. The loungers by the pool were always in high demand but the staff did a great job at clearing towels for those loungers left vacant. The hotel felt safe and we enjoyed exploring the area around the hotel with local shops, restaurants and bars. The ocean was very rough so we didn't swim due to riptides and strong currents. We stayed in an ocean view room which was extremely well fitted out. A great hotel and would highly recommend.
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