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Caribe Hilton

4 1/2 star hotel
Kids stay free
Connecting rooms
8.4/10 Very Good
(1405 verified Hotels.com guest reviews)
See verified family reviews (51)

generated by AI based on family reviews

Overview

The Caribe Hilton in San Juan offers a beautiful setting for a family holiday. Families will appreciate the gorgeous pool and beach area, perfect for kids. While some reviews mention that the hotel is showing its age in certain areas, many praise the friendly staff and the overall kid-friendly atmosphere. The on-site restaurants, including Rustic/Lolas, receive positive feedback, although some guests note slow service at times. The hotel's beach, while small, is considered calm and ideal for young children.

Guest highlights

The beautiful pool and beach area, especially suitable for young children.
The friendly and helpful staff.
The on-site restaurants (although service can be slow at times).

About the hotel

Catch some rays at the beach or spend the day relaxing at Caribe Hilton's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants.

Nearby attractions

Located on the beach, Caribe Hilton is in San Juan Antiguo, a neighborhood in San Juan. Fort San Jeronimo and Castillo de San Cristobal are notable landmarks, and the area's natural beauty can be seen at Third Millennium Park and Escambron Beach. Traveling with kids? Consider Museo del Mar, or check out an event or a game at Jose Miguel Agrelot Coliseum. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and ecotours nearby.

Popular amenities

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Laundry facilities
Playground
Refrigerator
Snack bar/deli
Supervised childcare (surcharge)

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

10 restaurants and 1 coffee shop/cafe
2 bars/lounges, 1 swim-up bar and 1 poolside bar
Full breakfast available for a fee daily 7:00 am–11:30 am: usd 32 for adults and usd 18 for children
Room service available

Spa

15 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

3 outdoor pools
3 outdoor tennis courts
Aerobics classes
Beach volleyball
Children's pool
Designer stores
Fitness center
Full-service spa
Playground
Sauna
Scuba diving
Shopping
Snorkeling
Spa tub
Steam room
Tennis
Volleyball
Yoga classes

Outdoor

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Vending machine

More

Beach towels
Romance packages available
Smoke-free property

Nearest Airport

Airplane
Luis Munoz Marin International Airport
9 km from this hotel
map

Reviews that mention...

Family Reviews

for Caribe Hilton
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

51 reviews

Review data

5 star reviews

35%

4 star reviews

37%

3 star reviews

16%

2 star reviews

10%

1 star reviews

2%

We have selected a sample of reviews which reflect what families have said about Caribe Hilton

Showing 1 - 10 of 51 reviews

Latest reviews (51)

K

Kelsey

21 Apr 2024 - 25 Apr 2024
reviewed on orbitz

2 out of 5 stars

Any time we needed the front desk it was a 20 minute wait (mind you, you need them if you’d like water, linens, etc so pretty much daily). We got back from an excursion in the rainforest and were wet/sweaty/muddy, and the water was off. Things happen; not upset but we were starving and gross. We tried to order food for pick up from a restaurant within the hotel but they wouldn’t send silverware with our food… it was very odd. The water was fixed that night, but stopped working again the next day. Taxi/uber is absolutely ungodly expensive and this isn’t really near anything “exciting.” I’m talking $100 each way to certain excursions so plan accordingly! Also plan a trip back ahead of time if you’re going far as Ubers originate near this hotel but not farther away to bring you back. The beach is small but little kid friendly for sure. Definitely check out the small beach off property just before el escambron—home to many sea turtles and the highlight of our stay! The little pond area on property is beautiful and so tranquil. I loved drinking my coffee with the swan, turtles and fish. Breakfast/ice cream shop was pretty good but pricey. Overall, wasn’t super impressed for this being a Hilton property but would weigh it as an option if we are back in PR.
M

Michelle

4 May 2024 - 7 May 2024
reviewed on orbitz

3 out of 5 stars

I personally wouldn't really stay st this hotel a second time. I called the hotel 2 weeks before our check in date to double check if they had received my request for a crib in which the staff i spoke to stated that he does see the request on my booking and everything will be in place when i check in. Up on arrival to the hotel i inquired once more in which the staff stated she didn’t have this info but she would send someone up with a crib. After being at the airport with a baby and taking a flight i just wanted to rest for a moment but i had to wait for a crib to be sent to the room. We didn’t get proper instructions on utilizing the wrist band to use to elevator but we caught on once we saw others doing it. Upon arrival to the room our floor was on, there was a tray of eaten food and dirty dishes left in front of our door. We haven’t even been in the room yet. And when house keeping came with the crib she walked past the tray of dirty dishes twice . I also asked for the sheets to be changed because there were stains on them as if the beds got made but the sheets weren't new clean sheets. I had to go downstairs and request the sheets be changed as well as the tray of dirty dishes be taken up.. in addition the glass door for the balcony was really dirty and the crib that was brought up was also dirty. There was even a ants nest on the side table next yo the bed and the ants would crawl on the bed .. i had to utilize insect spray to help. That took away the positive for me
F

Frederick

26 Apr 2024 - 28 Apr 2024
reviewed on expedia

5 out of 5 stars

Safe convenient and good for a family trip
M

Mark-Anthony

21 Apr 2024 - 25 Apr 2024
reviewed on expedia

5 out of 5 stars

Caribe Hilton was a great family experiences. Rustic/Lolas restaurant was great. Hotel staff was nice. My son loves the pool. I loved the on site beach.
A

Amy

22 Apr 2024 - 27 Apr 2024
reviewed on orbitz

4 out of 5 stars

This is a beautiful hotel and property. The lobby is spacious and inviting. The rooms are nice, the beds are very comfortable, and the bathrooms are spacious. The pools are great. The beach is nice if you are looking for calm waters, but you would need to go elsewhere to catch any waves. The beach is man made and has a break-wall that prevents the water from getting wavy. It’s a great place for kids to play. I did not expect to see so many children, but it seems very popular with families. My complaints are limited, bur the availability of food options was disappointing. For such a busy and large hotel, I expected either more options or extended hours. There is a breakfast restaurant but it’s only open 7-11, leaving very few options for lunch. There are a couple of shops, an ice cream place, and a Starbucks for snacks and beverages. It was difficult to find healthy options midday. The rooms have tiny refrigerators and no microwave so it wasn’t easy to purchase food to have on hand in the room. The food at the restaurants was good and worth the money. There didn’t seem to be many restaurants that were walkable, but Ubers and taxis were readily available and affordable. My other issue is the lack of restrooms in the main lobby areas. There are only two sets on the main floor, and only one is close to the pool/beach area, and that one is shared by other people who are attending conferences.
E

Erika

18 Apr 2024 - 22 Apr 2024
reviewed on expedia

4 out of 5 stars

Gorgeous pool and beach area and very kid friendly. It was a little run down the room and also the service at the bars and restaurants was very slow. The food was okay. We did have a great time thou at the beach and pool area as a family of 3 with a little one.
V

Vilson A

12 Apr 2024 - 16 Apr 2024
reviewed on expedia

5 out of 5 stars

Best resort in the area, it’s excellent for family
A

Amber Faye

13 Apr 2024 - 15 Apr 2024
reviewed on expedia

5 out of 5 stars

Celebrated my mom’s 65th birthday with family and friends at the San Juan location. Everything was perfect. Looking forward to returning very soon.
Q

Quenet

5 Apr 2024 - 8 Apr 2024
reviewed on orbitz

4 out of 5 stars

The Caribe is a beautiful place to vacation however you can tell the property is on the older side. My family and I stayed in the wave wing on the 19th floor and one of the elevators was broken so we had to almost stop on every floor to get up and down. Besides that, the staff was great and the housekeeping did a great job.
B

Britania

5 Apr 2024 - 7 Apr 2024
reviewed on orbitz

5 out of 5 stars

This property is beautiful! I loved everything about it, literally anyone of all ages can enjoy. Staff were super friendly and helpful. There’s lots to choose from as far as food is concerned, even out on the strip. A band played on the nights we were there which was very entertaining. The Pools were nice, big and clean, the beach was gorgeous. I would recommend, my family and I enjoyed our stay. Loved it!
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