Keio Plaza Hotel Tokyo

Property is old charm and quiet, very close to transportation. Becareful booking this hotel with Expedia.com because it didn't honor Expedia's child policy. Most likely it will upcharge children older than 6 years old, which will be very expensive at check in.

Good location hotel for Shinjuku. The train station is confusing and there isn't a completely underground way to get from the station to the hotel. But once you can figure a route its pretty good location. Although a descent option for families in the area. The slight smell of smoke in the 3 bed room was a bit annoying. Eventually you get use to it. But gave the vibe of a business hotel more than a family hotel. Another thing that gave the business vibe was some of the restaurant options were pretty expensive. (Hotel dinner buffet for 5 would be about $300). There are cheaper options and McDonalds/Starbucks nearby so not that bad.

Easily one of the best hotels to stay in Shinjuku. It’s not in the middle of the hustle and bustle but a little walking distance away from it, which is good because the quiet scene is a plus in your hotel stay. It is definitely a family friendly hotel, and more likely for the upper age group: older young adults, and middle age adults and their families. It’s good for business meetings as well. Hotel Service from all staff is first rate, it’s 2nd to none—- that goes from its door service attendants, to its front lobby staff, to its bell hops and concierge, housekeeping, and parking attendants, etc. The hotel have many accommodations to restaurants, laundry service and a laundromat, massage services in room, of course room service, a convenience store, a clinic, a nursing room, a pool area, fitness area and bathrooms. There are signs everywhere so you won’t get lost too easily. You’re easily treated like Royalty here. The efforts the management put into its customer service and culture here is exceptional as all the workers are exceptionally hard working.

Good hotel but were unable to provide a baby bed for our 1yo

The Keio is great for families. Rooms are a bit small. But us all the essentials and quite clean. The breakfast buffet was very good. Good meal to send you on your way. If you like a bit of hustle and excitement, then the area is fine. It was close to all the excitement in Shinjuku. Overall great stay. Quick check in, clean room, good breakfast buffet.

The whole family loved this hotel and we will stay here again when we visit Tokyo. This was our first visit to Japan and although we enjoyed all the hotels we stayed at, Keio Plaza stood out for its excellent service. Every staff member was a pleasure to speak with and went above and beyond to assist us with anything we needed. The room was very clean and comfortable. The location is perfect if you want to stay very close to Shinjuku Station but not in the middle of anything busy and hectic. We have only positive memories here and it was the perfect place to start an introduction to Japan for us.

Loved the 2 lounge areas for kids to enjoy the kids play area and light show each evening. The staff were warm and welcoming.

I loved this hotel. It was close to the shinjuku city life, tourist omoide yokocho area and golden gai - which we didn’t go with our kids. Staff was so great and room was cleaned daily. Gym was great and had water we could refill our bottles with. Convenient area and close to Shibuya. Loved it and would stay again with kids. We had an adjoining room perfect for shared spaces and privacy from kids

Comfortable family-sized rooms. Very friendly staff.

Very kid friendly!!