Hyatt House Richmond / Short Pump

About the hotel

Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.

Nearby attractions

Located in Short Pump neighborhood, Hyatt House Richmond / Short Pump is connected to a shopping center. Crump Park and Meadow Farm Museum and Crossroads Art Center are cultural highlights, and travelers looking to shop may want to visit Short Pump Town Center and Regency Square Mall. Children's Museum of Richmond and Cobblestones Park are also worth visiting. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Grocery/convenience store

Laundry facilities

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 bar

Free buffet breakfast available weekdays 6:30 am–9:30 am

Guest services

24-hour front desk

Daily housekeeping

Dry cleaning service

Laundry facilities

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Things to do

24-hour fitness center

Conveniences

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

Grocery/convenience store

More

Smoke-free property

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Nearest Airport

Richmond International Airport

31 km from this hotel

Reviews that mention...

All reviews (5)location (1)clean (2)staff (3)accesibility (1)evening entertainment (1)dining (1)

Family Reviews

for Hyatt House Richmond / Short Pump

3 out of 5 stars

5 reviews

Review data

5 star reviews

0%

4 star reviews

60%

3 star reviews

0%

2 star reviews

20%

1 star reviews

20%

We have selected a sample of reviews which reflect what families have said about Hyatt House Richmond / Short Pump

Latest reviews (5)

J

Jennifer

4 Oct 2024 - 5 Oct 2024

reviewed on hcom

4 out of 5 stars

In town for a family wedding. Hotel was a good value for the money. Great location, large rooms and clean. Not luxurious, but nice hotel for the price.

L

Lorenza

14 Jul 2024 - 15 Jul 2024

reviewed on expedia

4 out of 5 stars

This weekend the property had a a lot of guest. From family reunions to young athlete's. The staff handled things very well. I love that you could cast to the TV, the apps you had on your own phone! The only negative was they only had one elevator working which made the on an elevator extra long. Other than that, great place to stay.

S

Sarah

21 Jun 2024 - 23 Jun 2024

reviewed on expedia

1 out of 5 stars

This property messed up my reservation resulting in me sleeping on the couch in the room because there were not enough beds. And when I went to the bar to ask for a glass of ice water… I was told there’s water fountains down the hall and ice on floors three and five. Are you kidding me? I can’t even get a glass of water from the bar.

A

Analise

4 May 2023 - 5 May 2023

reviewed on orbitz

2 out of 5 stars

The staff was very unhelpful and disappointing. When I called the facility upon arrival, to inquire about a pending charge on my credit card that was not authorized I was not helped and dismissed. I have stayed at this hotel several times because of the convenience to the mall and dining - and also the rooms are nice for a small family, but the front desk service was less than stellar - unsure if we will stay there again.

A

22 Jul 2023 - 23 Jul 2023

reviewed on hcom

4 out of 5 stars

Our family stayed at this hotel year ago, and let’s just say, it’s seen better years. The hotel is 100% convenient to restaurants and shopping, but the quality, customer service and cleanliness of the hotel has drastically changed and decreased. I am hoping hotel management will work on a better customer experience, especially given the Hyatt brand quality of hotels.