Courtyard by Marriott Houston Westchase

I recently had an extremely disappointing experience at this Marriott hotel. Upon check-in, the manager displayed an appalling lack of professionalism. She was on her phone, clearly disinterested in assisting me, and when I tried to address a concern, she began yelling at me in front of another family checking in. This public display of rudeness was not only humiliating but completely unacceptable for a hospitality establishment. The situation escalated when I inquired about a late checkout. Instead of handling my request politely, the manager yelled at me, threatening to charge my card extra fees. Her tone and aggression were shocking, and she even screamed in front of other customers that I am never allowed at any Marriott hotel again. This behavior is beyond unprofessional and reflects very poorly on the Marriott brand. I have never encountered such rude and hostile treatment from hotel staff. The manager’s actions were uncalled for and left me feeling upset and disrespected. I expect much better from Marriott and will be reconsidering my loyalty to this hotel chain in the future.

Me and my family had to take a cold shower because the maintenance personnel could not fix the problem and the receptionist told me they didn't have any other rooms available to move me.

Property was clean, nice environment and my family felt welcomed .

Hotel was extremely clean and comfortable. Staff was warm, helpful and friendly. Loved the pool. Only con was prices and menu in hotel bistro. Not very kid or wallet friendly. But overall great hotel and will definitely stay again when in the area.