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Karen
1 Jul 2024 - 4 Jul 2024
reviewed on expedia
1 out of 5 stars
The hotel has undeniable historic charm and is very picturesque. Its location is excellent, being close to the beach and the boardwalk, making it convenient for enjoying the local attractions.
However, I was disappointed with the level of hospitality we received during our stay. After a long day at the beach, we were unloading our cooler when a valet driver named Dennis loudly informed us from across the lot that coolers were not allowed in the hotel. While I understand hotel policies, his approach was rude and confrontational. When I suggested a more courteous way to interact with guests, he started arguing with me in front of other guests, turning it into a shouting match. As I headed to the elevator, another staff member reiterated that coolers weren't allowed. I asked to speak with a manager, and Derell came to address the situation. He confirmed the policy but was initially dismissive until I mentioned my background in hospitality. Eventually, we complied and left the cooler in our truck. What really bothered me was the inconsistency in enforcing these policies. Later, we saw another family taking a cooler to their room without any issue. Similarly, my wife was told that children couldn't bring floaties to the pool, yet when we arrived, other children were using floaties and pool noodles. To top it off, at checkout, one of the concierge staff was more one of the concierge staff was more focused on texting than assisting guests.
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Josh
16 Jun 2024 - 20 Jun 2024
reviewed on expedia
5 out of 5 stars
I wish their were other breakfast items for kids under 12yrs of age, for example cereal. There should be grab and go items as well, such as snacks, water, toothpaste, toothbrush, etc...
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Cathy
6 Jun 2024 - 9 Jun 2024
reviewed on expedia
5 out of 5 stars
We had a waiter in the restaurant that was just excellent and just so helpful with our kids. His name is unusual and he had just started working there and I do not remember his name believe it started with an a.
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Frank
19 Apr 2024 - 21 Apr 2024
reviewed on hcom
4 out of 5 stars
The Grand Galvez is beautiful. Check in staff were fantastic and friendly. This is a great place for an event or couple. Although kids are welcome, it’s not very kid friendly. Our Deluxe 2 double bed room was tiny. The beds are very comfortable. The shower system would be awesome if there was more pressure. The water trickled out of each of the different heads. The coffee maker in the room makes awful coffee. The view was beautiful from the 5th floor. We couldn’t understand why there were zero places to wash the sand off. We found a garden hose and used that. But come on!!! You’re a beach resort. The lobby bathrooms say no bathing and not to rinse the sand off. At breakfast in the restaurant downstairs we asked for a bowl of fruit. The waiter said they didn’t have any. But while at the pool, we ordered lunch and asked if they had fruit since it was on the menu and she said, “oh yeah of course” like we were silly did asking. I told her about breakfast and she said well that’s stupid. Beware, the fruit platter at the pool is delicious but huge. All that said, we’re glad we stayed there and would recommend it for couples or an event.
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Kendra
16 Feb 2024 - 18 Feb 2024
reviewed on expedia
5 out of 5 stars
Beautiful property rich with history. Easy access to the seawall for strolling. Short walk to Pleasure Pier if you’re traveling with children or for those looking for a fun date night to be kids again.
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Sweety Pie
24 Nov 2023 - 25 Nov 2023
reviewed on hcom
5 out of 5 stars
Beautiful beach front historical hotel that is truly one of a kind. I was one who remembers when this gem went into disrepair. Thank God she is back better than ever. And the Christmas decorations the kids love! Great all around.
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Mark
27 Jul 2023 - 28 Jul 2023
reviewed on expedia
4 out of 5 stars
The hotel itself is very nice, clean, and quiet. The pool is small and there were a lot of kids splashing around but it was still a good time. The pool bar did close pretty early in the evening. Room service was good, there aren’t many close options for dinner after 9pm on a Thursday. Would stay again.
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Jara
7 Jul 2023 - 9 Jul 2023
reviewed on expedia
4 out of 5 stars
We had reserved a room with two beds since we were staying with our three small children. Check in started at 3pm. We did not arrive until around 5-6pm and upon check-in, we were advised that a room was not available yet and we would have a 30 minute wait. That was a bit frustrating to hear after traveling for 8 hours, but they were kind and gave us a pool key to take our kids swimming while we waited.
When they called us to advise us that our room was ready, we went up to find that they have given us a room with only one bed. I went down to advise them it was wrong and get a new key. They apologized and assigned us a new room. When we got to the new room, we found that it ALSO only had one bed. My partner was now frustrated and went down to discuss it. The manager then stepped in and advised us that they were doing renovations and some rooms had been changed, but that she would go inspect the available rooms herself to make sure we had two beds this time. That was very kind of her and we were finally able to make it into a room with two beds after that.
Everything was within walking distance- the beach, several restaurants, and even Pleasure Pier! The only negative review I have to give would be how ridiculously small the mini-fridges are and the fact that none of the rooms have a microwave. The mini fridges are so small that you can only fit 3 normal sized bottles of water in there and NOTHING ELSE. No room for a takeout box or a bottle of wine. And it's barely even cold..
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Omar
30 Jun 2023 - 2 Jul 2023
reviewed on expedia
5 out of 5 stars
My family and I loved this hotel. It is a great place to have a relaxing time together
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Keith
18 Jun 2023 - 19 Jun 2023
reviewed on travelocity
2 out of 5 stars
My stay did not live up to my expectations. It started off great with a check in with Claire. Unfortunately this was the last professional staffer of our short stay. We were woken up from an afternoon nap by 3 housekeepers were arguing in the hallway outside our room. When I asked them to tone it down, they appeared angry with me. The bar was loud with a large group of college age kids. The drinks were excellent, but required standing at the bar for 20 min for the one bartender to make two drinks. The Monarch restaurant was also disappointing. No oysters or our favorite Malbec. Really, no oysters in Galveston? To wrap up the day, we were disappointed that there was no turn down service and came back to an unmade bed and dirty towels. Our neighbors moved roomed due to their room not being clean. Bottom line,,, not at all what I expected at this price point for a hotel with such a rich heritage and potential.