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Samantha
31 Aug 2024 - 1 Sept 2024
reviewed on hcom
3 out of 5 stars
Not enough towels for family of four. There was only a set for two. Had to ask for bedding for the sofa sleeper, should have been in the room already. The ice maker in the refrigerator made very little ice. Staff were very nice and the breakfast was very good.
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Brittany
10 Jul 2024 - 14 Jul 2024
reviewed on expedia
5 out of 5 stars
My family and I stayed here for USSSA SOUTHERN Nationals. Property is hands down the best we have stayed at all season! Clean, breakfast was always a 10/10 and friendly staff. The unicorn 🦄🌈 of stays (or maybe we are just easy to please). Either way if we are back in the area we will book again!
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Ted
20 Jun 2024 - 23 Jun 2024
reviewed on hcom
3 out of 5 stars
Overall, average stay. Pool was out of order, kids didnt like that. Had to go down stairs to ask for towels each day. Room stayed a little warm (elevator and hallways extremely warm. Service was good, breakfast was great.
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James
26 Dec 2023 - 31 Dec 2023
reviewed on expedia
4 out of 5 stars
Good location in the Allen Texas area. Breakfast includes hot items - usually eggs, bacon, biscuits and gravy. Our room on the 2nd floor at the rear of the hotel was quiet. Lots of families and pets staying here this holiday week. Good value stay.
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Kandice
1 Dec 2023 - 3 Dec 2023
reviewed on expedia
5 out of 5 stars
Very family friendly & good area.
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Ronda
25 Nov 2023 - 26 Nov 2023
reviewed on expedia
4 out of 5 stars
There is a charge for parking not made clear on website, did not realize until charge showed on my bill at check out. Hotel was in a convenient area to visit our grandkids easy in and out. We had a suite with 2 queens in 1 room and a sofa bed in the living area/kitchen combination, very nice. BUT, no suitcase racks in the bedrooms so had to put all on the floor and the sofa bed mattress too used, needs replacement. I did appreciate the fresh bedding for the sofa bed, but had to go to pick it up at front desk.
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Molly
1 Sept 2023 - 4 Sept 2023
reviewed on hcom
2 out of 5 stars
Everything was great in the beginning, but then the second night my child had an accident and we had stripped the bed and we asked three times for new bedding, and when we got back that night he had not been done and nobody was there to help in the front desk I does not have any bedding that was clean
I got married this day and when I got back to the hotel, this is what I had to deal with
There is a stains on the carpet and the place definitely needs update
Nobody ever turn the lights on around the pool at night and there was never any clean towels
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Nita
21 Jul 2023 - 23 Jul 2023
reviewed on hcom
1 out of 5 stars
Upon arrival my room was not ready at approximately 4 pm. Then i learned the pool was closed which my grandkids were excited to swim then was disappointed. Once we entered the room i found trash all on the floors. It was just dirt either, actual trash. Later that night i discovered the tv in my room did not have a remote. It was after maintenaance hours and waa told someone would bring in the next morning around 9 and noone ever showed up.
The breakfast wasnt very good and the towels are very rough. The hotel needs major updates and staff that care.
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Morrice
17 Mar 2023 - 18 Mar 2023
reviewed on travelocity
1 out of 5 stars
Pros: good parking, lobby extremely clean, they had breakfast. Cons: extreamly un clean rooms, old outdated paint, coming of walls, beds was comfy tho. Old outdated sinks. This place needs updating bad. Found blood on curtain, black stuff on pull away mattress. Breakfast was horrible. I couldnt even make myself eat it. Neither could my family. Walked outside, saw stuff floating on outside pool. I wont stay again and cant recommend anyone staying here.
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David
25 Oct 2022 - 29 Oct 2022
reviewed on hcom
5 out of 5 stars
Great stay for me and my family. The front desk staff was amazing and super friendly. I will choose this hotel on any stay in the area.