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Holiday Inn Austin -Town Lake, an IHG Hotel

3 star hotel
Kids stay free
Connecting rooms
8.4/10 Very Good
(1261 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

Holiday Inn Austin Town Lake offers a pleasant stay for families, with many guests praising the cleanliness of the rooms and the excellent service provided by the staff. Families appreciate the convenient location near a walking and biking trail alongside Town Lake. The hotel also features a pool and laundry facilities on the sixth floor.

Guest highlights

The exceptionally clean rooms and facilities
The amazing location near Town Lake, with walking/biking trails
The outstanding customer service from staff members like Rachel

About the hotel

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.

Nearby attractions

Holiday Inn Austin -Town Lake, an IHG Hotel is located in Downtown Austin, a neighborhood in Austin, and is in the entertainment district and on the waterfront. The area's natural beauty can be seen at Zilker Park and Zilker Botanical Garden, while Blanton Museum of Art and Bob Bullock Texas State History Museum are cultural highlights. Lee and Joe Jamail Texas Swimming Center and Thinkery are also worth visiting. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Free cribs/infant beds
Free rollaway/extra beds
Laundry facilities
Microwave
Outdoor pool
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

Things to do

Fitness center
Outdoor pool
Shopping

Outdoor

Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Reception hall

More

Smoke-free property

Nearest Airport

Airplane
Austin-Bergstrom International Airport
9 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Austin -Town Lake, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

4 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

50%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Austin -Town Lake, an IHG Hotel

Latest reviews (4)

B

Brent

12 Jul 2024 - 14 Jul 2024
reviewed on hcom

5 out of 5 stars

The staff were awesome. Room, shower, toilet, bedding, sofa bed, furniture, was very clean. The Holiday inn surrounding area is amazing. See a few attached photos. Pool and laundry located on 6th floor. (Bring quarters or use debit or credit card) Rachel who works in guest services took care of my family, amazing customer focus and is very genuine. My Family and I will be staying here again. There is an amazing walking/biking/trail next to the lake.
E

Erin

22 Jun 2023 - 24 Jun 2023
reviewed on travelocity

3 out of 5 stars

I would not stay here again. The front desk person when we checked in wouldn’t let us checkin with our Orbitz reservation even after a representative from Orbitz called and confirmed our reservation. Front desk wouldn’t budge and was was very indifferent that he wasn’t helping us. Paid ‘last minute rate’ to just check in since it was midnight. Entire hotel smells like pot. I had one of my kids with me and both of us were disgusted. The only perk was the taco truck across the street. Glad we were close to that. Otherwise, will never stay again and probably won’t ever stay in a Holiday Inn after the terrible customer service.
D

Dorothy

25 Feb 2023 - 26 Feb 2023
reviewed on hcom

5 out of 5 stars

We stayed in this hotel for so long when my kids are in college but this is the first time that they have as a view which my & husband love. We’ll come back again & again to this hotel
A

Ariel

10 Dec 2022 - 11 Dec 2022
reviewed on hcom

3 out of 5 stars

It was an okay experience.. I was a little upset that the room I reserved was suppose to be a stand in shower and it actually was a little shower with a tub. The walls were real dirty. The towel holder next to the sink was broke off and could be dangerous around little ones.
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