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Nida
3 Aug 2024 - 4 Aug 2024
reviewed on hcom
5 out of 5 stars
I booked the room for my uncle and his family coming into the area to visit the Niagara Falls. They were extremely excited about the hotel and described the room as well as amenities to be excellent and of high quality with friendly staff. Breakfast was delicious as well.
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Patricia
15 Jun 2024 - 16 Jun 2024
reviewed on travelocity
2 out of 5 stars
Not quite at all. The room above ours made a lot of noise until midnight. After that, it continued making noise throughout the night. My baby woke up all night due to the noise. We called the reception to complain and noticed that the noise got much worse afterward. Additionally, the blackout curtain did not close properly, and the light came straight into our faces since the bed was in front of the window. Our intention was to relax, but it was quite stressful. We didn't leave in the middle of the night only because of the baby.
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Henryka
19 May 2024 - 20 May 2024
reviewed on expedia
5 out of 5 stars
I and my family like this hotel. Very clean. Very nice service, Easy access to Niagara Falls.
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Colton
26 May 2024 - 27 May 2024
reviewed on expedia
1 out of 5 stars
Where to even start. The bathtub had not been cleaned and the bathtub drain wouldn’t drain. It had previous guests hair left behind. Upon dressing my kids for bed I saw a syringe and needle with blood up the wall. ( thank goodness my kids didn’t find it!) service desk apologized and offered a snack and new room. Once in the new room the bathroom floors were dirty and the floors not vacuumed.
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Jared
8 Mar 2024 - 9 Mar 2024
reviewed on hcom
5 out of 5 stars
Hi, me and my wife have family in Lockport so we drove up there and decided to grab a hotel room. The closest one to where we were was a Hampton and we were very happy with our stay. The rooms were very clean. There was plenty of towels in the bathroom, the bathroom was nice and clean. The shampoo bottles were full. They have a nice TV with a lot of channels. We could see our car in the parking lot from our room. Very very happy with our stay. Hope to stay there again next time we go.
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Currie
11 Nov 2023 - 12 Nov 2023
reviewed on expedia
3 out of 5 stars
Hotel tends to be noisy due to its construction - walls and floors are thin, which exacerbates the noise of kids running in the halls and banging the barn style bathroom doors. Bed was squeaky, but large and comfortable. Bathroom was bright and clean. Low entry shower was large. Ability to turn water on from the entry end is a nice feature. Quiet location. Parking was well lit and we felt safe there. Breakfast was meh - Holiday Inn Express breakfast is better. No EV charging so we'll look elsewhere next time.
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Saeed
29 Jul 2023 - 30 Jul 2023
reviewed on expedia
2 out of 5 stars
I stayed in Hampton inn Lockport first time on June 2023 and everything was excellent. Then in July, I invited my friend and his kids to visit Niagara and Lockport and I booked a room of the hotel. It was unbelievable, nothing was on its order, hotel didn’t have hot water till 10 pm. One of the elevators was out of service, for the breakfast waffle maker was out of service, they ran out of cup for coffee at breakfast , and all the times I had to apologize my friend and his kids for inconvenience.
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Nicole
Invalid Date - Invalid Date
reviewed on expedia
1 out of 5 stars
The property is overbooking. They are understaffed. They attempted to check my family into a room that had not been cleaned. They lost both reservations made through Expedia so we were forced to find another alternative for the weekend. What staff they did have is overburdened. The place is Completely mismanaged. They need help.
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Susan
7 Jul 2023 - 10 Jul 2023
reviewed on hcom
2 out of 5 stars
Hotels.com information is incorrect on pet fee. Site says $50 per stay and it is actually $75 per night. DO NOT STAY HERE, especially if you have a pet. Apparently pet owners feel they can just leave their dog's poop on the grounds hoping staff will clean it up, and they don't. Light in bathrooms was out and shower gel would not open. Breakfast items were not readily replenished and waffle iron did not work. We stayed here because other family was staying here. I wish we had stayed elsewhere; it would have been much cheaper and potentially nicer. If we get back to this area, we will choose another location.
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Lauren
31 May 2023 - 12 Jun 2023
reviewed on orbitz
5 out of 5 stars
Kelly we love you this manager greets everyone like family I love the fresh cookies i love front desk i love housekeeping and i love Ms Kelly