Residence Inn by Marriott Minneapolis Maple Grove/Arbor Lakes

It started poorly at check in. We were checking in and I just happen to notice that there is a sign in sheet for the pool and it was totally booked. The pool was the entire reason for staying at a hotel. We have family that lives in town and we could have stayed with them, but got a hotel room so that the kids could swim. The guy at check in had no sympathy. Then when we got to the room it had a strange smell. The room was spacious and nice overall but was just shy of clean. Hair along the edge of the bathroom, shower floor looked dingy, there was a ring around the water line in the toilet, the dishwasher was full of clean dishes, etc.

Great place to stay for families! Pool was fun, breakfast had a huge selection and very friendly servers, nice lobby to have a coffee or a drink. Kitchen in rooms make it easy to eat-in for a longer stay. Close to stores and restaurants and not far from Minneapolis/St. Paul.

I had the worse experience ever. We wanted to get away for Father’s Day! My kids and husband rented a very beautiful suite. We explained my son was autistic we rent hotels all the time fun thing to do with are kids and see different cities and states this time was the only worse time we had Jennifer who is a staff member was so rude to us and accused us of making noise if a child is disabled how do you stop him I was so sad they bothered us at 9:00 banging in are door like they were the cops my son gets very nervous with noise he has sensory and noise issues then they called us at 11:00pm saying there was noise there was no noise we were laying down. I decided to leave Jennifer was so rude to us never go back there they are not autism (disability)friendly