Parke Regency Hotel & Conf Ctr, BW Signature Collection

Location and Room were very clean, well presented. The phone in the room did not work at all and kept lighting up all night, kinda annoying but no big deal. the carpet near the tub was frayed, this should be trimmed. The jets on the tub did not work. there is water damage on the ceiling that was not repaired well i assume from the next floors jet tub having a leak at some point. we had to get the front desk clerk involved in fixing our TV to connect to the internet for the streaming services advertised, you still have to have your own accounts and then get them to bring you a TV remote to connect to the hotel wifi... a bit of a pain and misleading advertising. this room is also advertised as soundproofed... not a chance not even close. we could hear kids running up and down the hall all night, people talking in the morning, water running in adjacent rooms, etc. breakfast was good and the people were nice and helpful. it was a decent time

The location of the hotel is convenient to family, but it isn’t likely we will stay there again. The mattress in our room was completely broken down on one side. It would be impossible to sit on the edge without falling off. The room was visibly dirty in spots; there was food debris on the floor under a table and the bathroom floor was sticky. The elevator button for our floor only worked after repeatedly being pressed, and the elevator was very slow making us worry about its safety. One morning there was no milk to use for cereal and the bread for toast was very stale. On the positive side, the staff was pleasant and helpful.

The hotel was nice. I booked this hotel because it said pool only to find out at the time of check in the pool was out of service. I feel that’s something that should be communicated before it’s too late to cancel. It’s summer time kids was looking forward to swimming

Our family has been staying at this often frequently for the past 9 months. The staff are polite and helpful. The location is very safe and the hotel is normally quiet. There are many dining options within a 2-3 minute drive plus a couple within walking distance.