Residence Inn Bloomington

Had an amazing time with family

I traveled and strayed here with three kids. The experience while there was OK. The hotel room was a two bedroom suite that we stayed in. Unfortunately it wasn’t very clean, and the garbage‘s were still full from the people that had stayed in the room before us. Gross! But.. the biggest problem has been since we have left! I have been charged twice for the same room and I have not been there. Still waiting on a refund, if you’re going to stay here, keep a close eye on your accounts

I have been wanting to make this review earlier but I'd lost confidence that they would put my money back on my card when I paid cash in the morning. You'll understand why once you read my review. Also I must add I didnt complain during any of this because it was a trip for the kids and we wanted them to have a good time. We arrived everything seemed good. We stayed on New Years Eve. We went to our room and started putting things away and in walks the general assitant manager (I believe her title was) Yes she used her key and walks in our room. She says oh sorry I thought this room empty. Then the toilet paper roll was pretty much all used. The closet rod looked like it had never been cleaned. It was dusty in the room and we pulled out the couch for the kids right before midnight and a big blood stain on the mattress. I didn't feel comfortable even calling downstairs and didn't want to freak the kids out because they were already weirded out that our room was barged into when we first got there. Then next morning we go to check out. I'm standing in the lobby (it's during breakfast hours) 830 I belive the time was and I see legs in the door of the office behind the front desk but no one is coming to greet me. My husband goes outside doors open and still nothing. I look and AGM is sleeping in a chair in the room right behind the lobby. I'm talking to the kids and still nothing. kids go out side door opens still nothing. Kids come back door opens still nothing. I had to wake h