The Ritz-Carlton Bacara, Santa Barbara

There is nearly no service, slippers was running out for the two whole days when we stayed. The golf car waiting time is quite long time. The room is smaller than it shows on the picture. The ocean view is half and blocked. The price is pretty expensive and it doesn’t worth that. They over charge me $500. I need to call them even I still on travel. The carpet is dirty. The room smells ugly. The service always quite late. The most efficient service coming soon was when you check out.the restaurants has to wait for long time. The swimming pool is not kid friendly the water is too deep for children.

The staff, the ambient and overall experience was wonderful. Every staff we encounter were friendly and helpful. It is family friendly establishment but adult can still enjoy all the amenities without being run down by kids.

Beautiful resort, exceptional customer service, family and pet friendly.

An amazing resort right next to the beach and within easy driving distance to Santa Barbara. The staff is what makes this place shine without exception, consistently outstanding from the valet to the restaurants. Thank you for creating a wonderful memory for the whole family!

I love this resort. Not the cheapest but if you want a luxurious, calming experience this is a definite bucket list check off. There are several pools, yes the main pools are primarily kids so adults be aware and go to the Spa pool for a “no kid” experience. Food options are plentiful but a bit on the pricey side. My room was very comfortable and I like being on the top floor, can’t hear any neighbor noise. Service is excellent at this resort. My favorite staycation!

What a gorgeous location! Everyone was helpful and friendly and our whole family thoroughly enjoyed the property.

Like the property location very much. Very good resort for family vacation.

I arrived and left feeling disappointed. My first stay at this brand and not at all the experience I expected from a Ritz Carlton property. For the price, I felt my room was very dated and gave off a strange vibe. Maybe it was the wall of shutters between bathroom and bedroom. And shutters on the bathroom door without a fan. There was a major lack of privacy within my own room as well as adjoining rooms. It just felt gross to have walls that people can hear each other through. The property itself is beautiful, but it is secluded and if you want to venture out, you’ll need to drive. It’s valet only and an additional premium per night. Have lots of cash on hand to tip valet guys as you come and go. It’s not relaxing and peaceful as far as noise. It’s great for families with kids and those who want to bring their dogs. You won’t have to be worried about them making too much noise. I expect to pay a premium when staying at a luxury hotel, but I don’t think they are justified in charging me what they did in my personal experience. I wish I would’ve booked elsewhere.

Terrible stay! I was charged $294 at Angel Oak (their restaurant) and I didn't even eat there. Ac didnt work either. This is theft and will be reported as such. When I got ready to check out thats when I noticed the charge on my bill. I asked the front desk to immediately take it off and give me a copy of the updated bill. I checked my bank account the day after I checked out and the charge is showing up there. This resulted in my account to go into the negative. I almost couldn't get home due to the lack of funds for this fraudulent charge. When you call the hotel nobody answers the billing line to help you. I had to call several times and speak to a manager named Daniela who told me the charge was in progress and could not be stopped. She said it would take a least 3-5 business days for the charge to be removed. I told her this was completely unacceptable and that they needed to look at the cameras in their restaurant and on the property to see who did this charge. My bank said the hotel could stop the charge but the hotel didnt bother to do it. To say that I am livid is an understatement. Someone needs to be fired behind this. They had the nerve to tell me someone signed the bill, it obviously wasn't me. I was staying at the hotel so how does 1 person eat 294$ worth of dinner???? I was in downtown Santa Barbara on that day and have the uber and dinner receipt to prove it. The kid working at the front desk was completely useless with his passive aggressive attitude

The property is beautiful and the staff is professional. The rooms could use an upgrade, but they're not bad. We'd certainly stay again. The restaurants were fantastic. Just note the cigar bar, and kids activities are usually Thu-sunday, we were there early in the week so we couldn't experience those.