Maldron Hotel Newcastle

My Sister and myself stayed for 2 nights at the Maldron Hotel recently and we were very thoroughly enjoyed the experience. The room was spotlessly clean, the food was excellent and we cannot praise the staff highly enough !! They were very friendly and approachable, and went out of their way to help with any queries or help we needed. Excellent Customer Service. We will definately come back and recommend to family & friends. X

We liked our stay very much. Reasonable Prices. We had a two months old baby with us too. Everything went well. Rooms were clean, spacious and tidy.

Recommended to me after a family member stayed here and I was not disappointed. Room was large, comfortable and spotlessly clean. Staff were friendly and helpful. Breakfast was delicious with lots of choice. Bar/restuarant areas were comfortable and contemporary. Really good value for money for such a well located city centre hotel

Pros: extremely clean and in a perfect location Cons: the young man who checked us in was extremely abrupt and did not seem to want to be there, after getting to our room we immediately turned around as the toilet was running, we made a young lady aware who attempted to get maintenance to resolve the issue but instead gave us a new room. 416: we left our bags to head to an event (returning around 1am) to the toilet continuously flushing after our first use (seems to be a problem they have) it would stop for about half an hour if you flushed 3-4 times but this wasn’t guaranteed, the bathroom door would also catch making it extremely difficult to open (I had to use my entire body weight) not suitable for family’s especially with small children, we decided to let staff know in the morning due to wanting to go to sleep for an early start after having worked and travelled all day. Upon check out I attempted to make the young man on reception aware, after finally getting his attention (he has stared straight at the door for around five minutes) I attempted to explain the problem so it could be rectified for future guests as we were tired and it was an annoyance on the night. He said abruptly “what do you expect me to do, we have maintenance at all hours who fix this, this is your fault you need to come down”, which was extremely unprofessional, nobody wants to sit outside of their room at early hours waiting for a toilet to be dismantled and fixed.

Good size family room and bathroom. However, there was very little hot water. Only lasted a few minutes then could only get a cold trickle of water. Reception said there was nothing they could do but maybe wait 10 mins to see if any came again - not helpful when you are in the shower and hair full of shampoo. Never get one more hot water and also none the next morning. Also called reception about a problem with tv, they said someone would come to help but they never did.

I was in the hotel for a short time as was up visiting families but it was very close to the station and shops.!

Was over with family for my sons wedding. Very central hotel for all restaurants and bars and just off Grainger/Grey Street. Handy for metro and railway station. Just ideal. Hotel great have stayed before and not disappointed this time. Very friendly staff and rooms very comfortable. Our air conditioning wasn't working at beginning but got it reset immediately we asked by reception staff as was definitely needed in the warmest weather ever! Breakfast very good. All over we all enjoyed our stay and had a great time.

I would highly recommend the Maldron hotel city centre Newcastle upon Tyne, everything about the hotel was perfect for our stay, great location, so accommodating to families, lovely rooms, well equipped and a lovely breakfast, with the nicest staff I can remember at a hotel, overall perfect stay for us as a large family.