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County Hotel

4 star hotel
Kids stay free
8.4/10 Very Good
(1006 verified Hotels.com guest reviews)
See verified family reviews (11)

About the hotel

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and 24-hour room service are onsite.

Nearby attractions

County Hotel is located in Newcastle City Center, a neighborhood in Newcastle-upon-Tyne, and is near the airport and near a metro station. St. James' Park and Bigg Market are local landmarks, and some of the area's activities can be experienced at Quayside and Port Of Tyne. Looking to enjoy an event or a game while in town? See what's happening at Utilita Arena Newcastle or Jesmond Cricket Ground. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Laundry facilities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Full breakfast available for a fee daily 6:30 am–10 am: gbp 14.95 per person

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

Fitness center

Conveniences

Elevator

More

Smoke-free property

Nearest Airport

Airplane
Newcastle International Airport
9 km from this hotel
map

Reviews that mention...

Family Reviews

for County Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

11 reviews

Review data

5 star reviews

36%

4 star reviews

27%

3 star reviews

0%

2 star reviews

27%

1 star reviews

9%

We have selected a sample of reviews which reflect what families have said about County Hotel

Showing 1 - 10 of 11 reviews

Latest reviews (11)

K

Karen

24 Aug 2024 - 26 Aug 2024
reviewed on hcom

4 out of 5 stars

Great location for all bars and restaurants with the station opposite. It has a small car park which is £10 per day. Hotel is lovely and staff are welcoming. Has its own bar and restaurant. We stayed in a standard double room on 4th floor overlooking the station. Decor was nice but cleaning was missing in places especially the bathroom. Looked like it had been refurbished but finishing off was poor with paint splashes on tired woodwork. Bathroom had a tiny sink with a tap that hardly hung over the basin so difficult to use. Room was extreamly hot as had no aircon but if you opened windows at night it was difficult to sleep due to traffic and partying outside. Breakfast is buffet style and was quoted at £14.95 but when we went for breakfast we were told it had gone up that day to £19.95! When we complained they dropped it to £10! Bar was supposed to close at 1am but clised at 10.30pm on a Saturday night... However we really enjoyed our stay and will come back again but maybe upgrade to a junior suite with aircon!
S

Sherriden

31 May 2024 - 1 Jun 2024
reviewed on hcom

2 out of 5 stars

Great city centre location but the hotel itself needs bringing up to date. Room was a junior suite but no comparison to junior suites we have stayed in elsewhere. Upholstery and carpet stained & the room smelt stale and old. Bathroom had no towel rail or heating. Free WiFi advertised wasn’t accessible. Room was noisy from the hotel corridor and outside noise. Breakfast was a disaster with chef ‘Barry’ refusing to cook food and when he did it took that long people were leaving the dining room. 45minute wait for eggs Benedict!
A

Anthony

28 May 2024 - 30 May 2024
reviewed on hcom

5 out of 5 stars

The staff were very welcoming straight from when we arrived. The hotel was clean and the decor was nice, with a really nice restaurant, the Hudson attached to the hotel. Our room was clean and nicely decorated making it comfortable and modern. The location was brilliant with easy walking to all the bars, restaurants and shops. Will definitely recommend to friends and family.
S

Susan

11 May 2024 - 12 May 2024
reviewed on hcom

4 out of 5 stars

Immaculately clean, sympathetically decorated, junior suite good size unfortunately looking out onto enclosed corridor type external fire escape and brick walls. Air conditioning units and kitchen extractor vent outside window very obtrusive and noisy. Shame there was nothing to look at and the aspect made the room really dark. WiFi inaccessible in any part of the hotel, especially the room. Management explained it was a third party provider, if we required wifi for business or emergency they would have given access to the boardroom router.
K

KENNETH

10 Apr 2024 - 11 Apr 2024
reviewed on hcom

2 out of 5 stars

Receptionists where very pleasant and friendly at both check in and check out. Beds in the rooms where so small and not comfortable at all. Our biggest issue was the breakfast chef, food and service.We where offered tea or coffee, coffee didnt arrive. The food was nothing short of an embarrassment. Everything was freezing cold, the hash browns where literally black, eggs, bacon, sausages so overcooked and greasy that it was easily the worst breakfast buffet ive ever seen. Cookies where next to the buffet and when my wife went to get 2 for my young kids, the chef Barry started shouting loudly at her "NO NO NO NO these are not for you!" How dare he scream at my wife like that, and why where they there?, i said from my seat, "well dont leave them there!" I'm a chef if 23 years and would be sacked in a second if i had his attitude. Barry is a terrible chef who everyone clearly hated working with. He's washed up and should be ashamed to put his name to preparing breakfast like that. Even the manageress tried to tell him the food wasnt good, but he didnt change any of it. She looked to the sky in dispair. This was all in front of the dining room. Disgraceful. He clearly hates his job, life and colleagues and should be fired immediately for his conduct. If my young sons weren't with me id have told him exactly what i thought of him there and then. But he wasn't worth my time and effort. We quickly left without finishing the disgusting food he produced.pathetic attitude.
A

Adhwan

4 Oct 2023 - 5 Oct 2023
reviewed on expedia

1 out of 5 stars

Will never be back again. I booked a junior suite and it was located in the West Wing. The called West Wing is somewhere you need to ask for help in order to reach. I asked for a late check out and they asked for 20£.
A

Ashleigh

8 Aug 2023 - 10 Aug 2023
reviewed on hcom

5 out of 5 stars

Just back from a lovely two night stay my kids loved it, no shortage on towels everything is spotless, staff super friendly, only thing I'd say is if you're looking for quiet maybe not the place to be as after 9pm it seems to be quite loud outside the room was hot so had to keep window open the noise wasn't an issue but if you do want peace and quiet then may not be hotel for you, location tho is excellent so close to everything. I'd highly recommend to anyone
K

Karen

26 Jul 2022 - 29 Jul 2022
reviewed on hcom

5 out of 5 stars

Had a amazing stay with my family, the room is spotless and great essentials, room made for needs and kept spotless throughout the whole stay with essential changed every day , 3 nights
S

Steven

22 Jul 2022 - 23 Jul 2022
reviewed on hcom

5 out of 5 stars

We stayed at the County to attend a family wedding, overall the experience was outstanding. We arrived and were greeted by Abbey and Lily on the front desk, once checked in 2 members of our party had a room which was unsui
A

13 Jan 2023 - 15 Jan 2023
reviewed on hcom

2 out of 5 stars

The room was on the small size. It functioned for what we needed which was as a base to visit family, but still felt a little claustrophobic. The shower in particular was poor. I’m not exactly a giant but I had to crouch in order to wash my hair. The bath seemed smaller than my own bath at home. Limited car parking too. Appreciate it is a on a first come, first served basis.
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