The Royal Crescent Hotel & Spa

This was an exceptional property in a great location. The service was unparalleled. We were traveling with our young child and they did so much to welcome her. The attention to detail was incredible.

This is a beautiful hotel. We received an upgrade and the room was really lovely. Spa is decent; bar, breakfast and afternoon tea were very nice. Efficient and friendly concierge/valet. Only issue was some uneven service - I sent multiple emails ahead of the stay regarding booking pool time for kids but the person responding was really not knowledgeable and for all my efforts I never ended up having a confirmed booking until I spoke with them in person upon arrival (we had the pool to ourselves which was nice); room was not ready on time (we were told this was due to head of housekeeping having had to depart for an emergency) - reception generously offered us a comp round of drinks that evening to compensate but then the cost showed up on our bill and was interpreted as part of our Expedia F&B credit so we had to awkwardly explain that it wasn’t; service in the restaurant, though friendly and skilful, was quite slow (though probably no slower than at most places these days). The hotel does offer comp hot drinks delivered to the room which probably requires considerable staff capacity! Despite the issues, I would definitely like to return to this hotel; I’m sure it’s really gorgeous in the summer when the garden tables are in use.

The service is exceptional, I truly enjoyed my stay. I went with my two kids and they set up our room with little treats for my kids. It was so adorable. The concierge was so helpful and found me a reservation at an excellent restaurant last minute.

Lovely property, Excellent location in front of the park. Very family and pet friendly. food is excellent whether that be the breakfast, tasting menu for dinner or the afternoon tea/lunch. Will definitely recommend.