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The Palms Turks and Caicos

5 star hotel
9.2/10 Wonderful
(1000 verified Hotels.com guest reviews)
See verified family reviews (18)

generated by AI based on family reviews

Overview

The Palms Turks and Caicos offers families a luxurious escape with spacious rooms and stunning beach and pool areas. While some reviews mention issues with noise and room service, many guests praise the exceptional service and the friendly staff's attentiveness to children's dietary needs. The resort's beautiful setting and multiple dining options, including restaurants with varied menus, make it an attractive destination. Families should note that some services may experience occasional delays and pricing can be high.

Guest highlights

The beautiful beach and pool areas.
The friendly and accommodating staff, especially their handling of children's dietary needs.
Spacious and well-appointed rooms.

About the hotel

Catch some rays at the beach or spend the day relaxing at The Palms Turks and Caicos's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.

Nearby attractions

Located in Providenciales, The Palms Turks and Caicos is in the entertainment district and on the beach. Salt Mills Plaza and The Regent Village Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Chalk Sound and Northwest Point National Park. With parasailing and windsurfing nearby, you'll find plenty of adventures in the water.

Popular amenities

Family friendly

Babysitting (surcharge)
Children's pool
Free children's club
Free cribs/infant beds
Free rollaway/extra beds
In-room child care (surcharge)
Laundry facilities
Microwave
Outdoor pool

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

2 restaurants and 1 coffee shop/cafe
3 bars/lounges, 1 swim-up bar and 1 poolside bar
Free continental breakfast available daily 7:30 am–10:00 am
Room service available

Spa

12 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Sauna
Spa tub
Thalassotherapy

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop
Turndown service
Wedding services

Accessibility

Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Roll-in shower (select rooms)
Visual fire alarm
Well-lit path to entrance
Wheelchairs available on site

Things to do

Bicycle rentals
Children's pool
Fitness center
Full-service spa
Motorized watercraft
Outdoor pool
Outdoor tennis court
Pilates classes
Sailing
Sauna
Scuba diving
Shopping
Snorkeling
Spa tub
Steam room
Yoga classes

Outdoor

Beach loungers
Beachfront location
Garden
Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Beach towels
Couples dining
Romance packages available
Smoke-free property

Nearest Airport

Airplane
Providenciales International Airport
8 km from this hotel
map

Reviews that mention...

Family Reviews

for The Palms Turks and Caicos
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

18 reviews

Review data

5 star reviews

67%

4 star reviews

17%

3 star reviews

6%

2 star reviews

11%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about The Palms Turks and Caicos

Showing 1 - 10 of 18 reviews

Latest reviews (18)

J

Joanna

1 Jul 2024 - 5 Jul 2024
reviewed on expedia

2 out of 5 stars

The majority of the staff was unfriendly, unprofessional, did not show up on time, and tried to convince us not to use the childcare services. The beach attendants showed up late and wouldn’t rent us equipment because they said they wanted to go home early…. Why choose to be in the customer service industry if you are going to treat your customers poorly. We will not be back. PS the water is gorgeous.
N

NATASHA

22 Jun 2024 - 26 Jun 2024
reviewed on hcom

5 out of 5 stars

All the staff were wonderful and they were very understanding and accommodating to my children’s various food allergies.
M

Melinda

22 Jun 2024 - 29 Jun 2024
reviewed on expedia

5 out of 5 stars

Most of the staff were helpful and pleasant. A few staff members at the pool were not warm and welcoming. They seemed frustrated at times. Otherwise the service and staff in all other areas of the resort were amazing. It was a great vacation overall for our family.
J

James

18 Jun 2024 - 22 Jun 2024
reviewed on hcom

5 out of 5 stars

Beautiful pool and beach. Plenty of lounge chairs at both. Friendly staff! Comfortable beds ~ spacious room. We had a junior suite.
L

Lauren

23 Mar 2024 - 28 Mar 2024
reviewed on expedia

5 out of 5 stars

Our stay at the Palms was outstanding. The service was terrific, Eddy helped us with all our needs throughout our stay. Our family can't wait to return!
L

Lynda

2 Jul 2023 - 5 Jul 2023
reviewed on travelocity

4 out of 5 stars

First, I would stay here again because the staff were wonderful! We arrived July 4th weekend, it was not overly crowded. Nice atmosphere. Pros: Beautiful, well kept grounds around property including pool and beach. Plenty of clean towels, cold bottled water always readily available poolside. Kind, friendly, responsive staff. Rooms were large and clean. Free buffet breakfast with variety of selections. Cons: I booked all rooms at the same time so I'm not sure why my room was in a building further away from my other family members. First room I was given (Penthouse Suite) had a musty, moldy smell from air conditioning which blows directly over the bed. The love seat and area rug needed a good cleaning or replacing which would probably take care of that musty, moldy smell. View from Penthouse was cement rooftops and parking lot. I asked to be moved and the manager was very nice and accommodating as possible after learning it was also my birthday. The next day I was moved to a different room that looked exactly like the first room (minus the smell) with old furnishings and an area rug that needed cleaning or replacing. Considering the cost of stay I think they could do either. The food was hit or miss on the property. Especially the 4th of July $113 per person BBQ; not worth it! Shops on the property have prices are exorbitant. Shuttle only goes to their sister properties. They do provide free bikes. Overall, enjoyed my stay because it's TCI! Will cost you more than expected!
A

Anthony

27 Mar 2023 - 1 Apr 2023
reviewed on travelocity

2 out of 5 stars

Out of control kids everywhere. Pool area dirty and unsafe. Management made no effort to enforce any rules. Things were so out of control on the property. Rooms need updates badly
R

Rola H

11 Mar 2023 - 18 Mar 2023
reviewed on travelocity

5 out of 5 stars

We met some great staff, such as Chrissy at the front desk and Monique in the restaurants. Our only issue, was that we chose a spring break week, so there were kids everywhere, including near the bar at night. I would definitely go back there. It is a beautiful property. The beach is spectacular. We had great food and drinks.
C

Carlyn

11 Mar 2023 - 15 Mar 2023
reviewed on travelocity

5 out of 5 stars

The property is gorgeous! The rooms are well appointed, clean and feel “luxe” in an old school classic way. The beach and bar staff were helpful in making sure we had great chairs at the beach and cool drinks, buckets of water and food. Oats and Rico were our point people all week - they were amazing! We are at Plunge for lunch, Parallel and 73 West for dinner. Pricey like the rest of the island, but excellent atmosphere and service. Tipping goes a long way at the resort. Make sure to take care of the servers and beach staff and they will take care of you! We will be back with the whole family!! 💕💕
E

Elisa

Invalid Date - 2 Dec 2022
reviewed on travelocity

5 out of 5 stars

Beautiful property with the best beach and sand! Pool and pool bar were great and very family friendly
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