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Su-Mari
27 Jun 2024 - 29 Jun 2024
reviewed on expedia
4 out of 5 stars
This is an airport hotel. We had WestJet problems so booked a suite in here: the staff are really friendly and they have some food and drink tasters during the stay. We ate at the hotel, swam in the pool. Gym is good quality and bar staff are friendly.
Couldn't connect to wifi in the room which was a bit dissappointing but the staff in the kitchen really made up for any minor disappointments. My kids were asking us to tip.
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Jorge
23 Jun 2024 - 24 Jun 2024
reviewed on expedia
5 out of 5 stars
Really nice airport hotel, did not have a problem with airport noise. Missed our layover and had to stay there for a night with the kids and nothing to do, and Internet and TVs did not work for entire stay. No one was able to help us.
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John
11 Jun 2024 - 13 Jun 2024
reviewed on hcom
5 out of 5 stars
Our stay at the Sheraton Gateway Hotel in Toronto was absolutely wonderful. The hotel was clean and relaxing from the moment we walked through the doors from the airport. Rashid at the front desk could not have been any kinder, more helpful, or more accommodating. He showed us the amenities of the hotel, including the value-added "Club" restaurant.
I wish I could mention all the names of the wonderful staff. Bottom line: we look forward to returning.
BTW, Rashid, if you are ever in Charlotte, NC, we would open our home to you and our family to show the same warmth that you showed Debby and me.
Sincerely,
Stefano
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Jaemi
5 May 2024 - 6 May 2024
reviewed on expedia
5 out of 5 stars
The staff have been 11/10 amazing and attentive to our needs. They have efficiently helped us navigate a busy check in time, quickly obtained the crib we needed for our baby, and helped us make a plan for our very early morning checkout ahead of our flight. The property is clean, modern and comfortable. I can’t say enough good things.
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Heather
12 Mar 2024 - 13 Mar 2024
reviewed on expedia
4 out of 5 stars
Kids enjoyed the pool and the club for snacks and breakfast. Easy walk from parking and to terminal 3 with children
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Andrew
15 Jan 2024 - 16 Jan 2024
reviewed on expedia
3 out of 5 stars
Nice place, clean, The baby cribes they provide are very old, metal ones from 1950’s.
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Earl
17 Nov 2023 - 18 Nov 2023
reviewed on expedia
5 out of 5 stars
We have stayed here many times & love the experience.
Cassie the resturant manager is a Wonderful Person who treats everyone as if you were family & is always a Highlight of our stays.
All the Staff are excellent & professional.
Earl & Dorothy
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Jocelyn
9 Oct 2023 - 10 Oct 2023
reviewed on orbitz
5 out of 5 stars
perfect location for long stays at the airport. My family was able to get a good night sleep between flights. Easy access from terminal 3 and fast check-in/check out. Worked great for us
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Nicole
28 Aug 2023 - 29 Aug 2023
reviewed on orbitz
5 out of 5 stars
The hotel was within walking distance for a very early start at the airport, also the restaurant was great for food for 2 kids and 2 adults. Great staff and our room and hall way very clean. We did have the fire alarm go off at 1.45am in the morning but these things happen.
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Constantine
25 Jul 2023 - 26 Jul 2023
reviewed on orbitz
5 out of 5 stars
Checkin staff was great as i was with family and we were tired but they assisted so much.