Marriott Madison West

We stayed during a La Crosse tournament, and there were kids running EVERYWHERE. Elevators, stairs, corridors were all one big playground for teenagers. They were loud until well after 11pm that night, hotel did post signs everywhere the next morning with quiet hours, but that didn't do us any good after our stay... With all the rooms overlooking the lobby, noise carries into the rooms quite a bit, we could hear plates clanking at breakfast, plus all the running and shouting the night before. Overall the place was clean and well kept, the night staff weren't willing to do anything about the noise unfortunately.

First of all when we get there a check in they gave us keys and they didn’t work. So I when down back to front desk to let them know that the keys didn’t work so gave me another set when back up a the keys still didn’t work. While I had my wife my two daughters an my 12 month son waiting whole time in hallway. Besides the fact that we was there for a work event there at the Marriot that started at 4:00pm. And anyway they said they will send up maintenance in a few minutes that took like ten minutes waiting. So than he arrived a try to open door with master key but still door didn’t open. He tell us he had remove battery a put a new one in an he would be back to get tools. Came back in about 5-7 minutes to take whole door apart an put new battery in so finally to finished took around 10-15 minutes. So we was waiting for about 40 minutes. So finally me an my wife get dress to go to our work event. So we are there an my daughters call a said they pulled out the couch bed an it was dirty a full of crumbs everywhere. The was decussed an didn’t want to be there. So I called down to front desk an let them know what happen so said we can either call house cleaning or change rooms. So my daughters decided they wanted to change room. So at about 9pm we had to pack our things up an take to another room. So it was the same kind of room but seemed smaller. The new room didn’t have no sheets an blanket for couch bed so they finally brought them up. This is all with a 12 month old child.

The check in was quick and easy and the staff was super friendly and helpful. The bartender (Mike) was the best part of the vacation according to my husband and kids. Unfortunately my husband doesn’t remember if he left a tip. So Mike, if you read this, we will return if for nothing else to give you the tip you deserve. My only gripe was that the patio was slightly messy and the garage at the entrance was overflowing, but it hard to find help these days.

Room was very clean and spacious but it was incredibly loud. The hotel has a large open atrium in the middle and rooms open to the atrium space. The openness lets in a lot of natural light which is nice but unfortunately, it's also incredibly noisy when there are people hanging out in the atrium on the ground floor as the sound reverberates up the entire building. There were teams and families attending a lacrosse tournament during our stay, as well as a quinceanera so you can imagine the noise. Check-in was not friendly or helpful. We walked away not knowing where the elevators were or which wi-fi was for guests - in my experience, these items are communicated at check-in, so their omission was notable.