Hilton Garden Inn Seattle Lynnwood, WA

Property was convenient for our stay. Free parking and affordable; however, we also booked for the indoor pool but it needs some TLC around the pool area and the indoor pool was too cold for the kid to want to swim. Not sure if it was just the time of year or heater broken.

The hotel and staff themselves are great. We stay here on a regular basis and never have any problems with the hotel it self. Other than the fact that when events are going on “like the Can-Am hockey tournament this weekend” there is nothing done about the kids running around screaming and yelling in the hallways. It’s also a very wise move to pay attention to your surroundings in their parking lot especially the side facing the highway. A few times there have been some undesirable people to say the least.

This hotel is at convenient location and family friendly.

Great hotel for family and close to the Alderwood Mall

The property is clean and conveniently located (though, don’t expect any stunning views of Lynnwood— do those exist?). The pool was nice, lobby was clean and most staff was very welcoming and helpful. My only real complaint was how loud it was. I could hear other peoples’ babies crying in the night, conversations next door, and industrial-type sounds from the plumbing, heating, and food prep apparatus outside our window. Those detracted from our stay a bit. Overall though: comfy bed, plenty of amenities and quite modern and clean.

Everything about this trip was terrible. I received a message to download the app for contactless entry as they were following guidelines still. Nothing about the ability to still use the front desk if needed. I tried login in after being forced to download the app in order to check in. I use the same password for everything. For some reason my password was ALWAYS incorrect. so i was forced to reset it just to check in per the message I received from the property. Then every time I tried to reset my password, I would get an error message from the site saying unknown error try again later. I tried for 45 minutes after my check out until resorting to customer service. The customer service, specifically Richard was condescending and incompetent. He was provided all the needed information 10 minutes before asking for it again! What was he doing the whole time?! He was belittling me and acting as if I was completely illiterate. I used his link 5 times and still the same error message. He had me going through hoops acting as if my phone or computer was the issue. Then he tried to tell me to do the exact opposite of what the message from the property said to do regarding check in as if I made up the process I was emailed. The site makes it unable to click directions to the property. It literally reroutes you to their search engine for new properties. We ended up at a different location further from where we started. I was absolutely livid with two kids and a dog in tow. Now an ho

I booked 2 queen specifically as had 2 kids but was given single king and lot of lectures about how bad expedia is and they overbooked it.

We needed a room at the very last minute due to an error on the part of another hotel. Hilton Garden Inn took great care of us, and enabled us to enjoy our family visit.

Staff was kind, helpful, and attentive. The hotel was clean, had a restaurant with great food and drinks and a wonderful pool and workout room. Why stay anywhere else? Well, one drawback was a large group of hockey families who let their kids run wild. But that is situational. Not the hotels fault.

It was a nice clean comfortable room. I liked the pillows and bed. There is a restaurant on site that was decently priced and had a few vegetarian and kid options. This also means it’s too fancy of a hotel to include breakfast in the price of the room. My complaint is that when I called ahead to verify the pool/hot tub information, I was told it opens at 6am. I booked it because my son would be able to swim in the morning before we had to leave. At check-in I was told again the pool hours were 6am-10pm. Well, at 7am, lo and behold, we couldn’t get into the pool area because the pool hours are actually 9am-10pm. So there we are, my 7 year old crying in the lobby in his cold damp swimsuit, me having unwittingly gotten his hopes up that morning. Anyways, not a huge deal but the afternoon staff are misinformed about some basics and I probably would have booked some place cheaper knowing the real pool hours.