La Quinta Inn & Suites by Wyndham Auburn

Hilda, night time staff was friendly, and kind…very welcoming. My kids highlight of the trip was getting the soft bake cookies from her.

Everything was great, except one thing. The power went out during our stay. When we went to the front desk with our concerns that our food in our fridge would spoil all they said was "ours will too". I felt like that was poor customer service. They didn't offer us anything to cover the cost of the food in our fridge, which was probably around $50 worth of food. Not a lot to most people, but when you budget everything...it is. Other than that is was a great trip. The staff was friendly. They had an excellent breakfast and made cookies nightly to share with guests. The pool was great for kids too, a max depth of 3.5ft. I hope to return again one day, but would like the staff to show more concern and offer help when things go wrong. Yes it was not their fault, but there back up generator didn't turn on either. The power outage was detrimental to the food in our fridge which we rely on to eat. (My wife has many allergies so we have to pack all her food everywhere we go)

We stayed in room 218, and the toilet has some issues with flushing (does not fill up quick). If you take number 2 you gotta flush old school way by dumping lots of water to flushed it using paper cups. Took an hour to flushed down the poo. Thin walls also, there was a family next door and the mom kept scolding their kids all night long and crying. We did not get any sleep! Every conversations that the family had next door we could hear. The lady at the front desk also gave us the wrong room number, but that was ok! Just a bit inconvenient when you traveled all day long and just want to get in your room. The cleanliness of the room is great! No issues! No bed bugs! Just very sketchy/ghetto ppl around the area! Don’t leave any belongings in your car! Not even a cord! The car next to us had their window smashed! Overall, it would’ve been a 5 stars if the toilet flushed well, no noisy crying kids/loud family next door or ghetto ppl lurking around the parking lot. (Keep an eye on this white truck, looking like a fentanyl addict circling around the area.)

Other than the mattresses, it was ok. It was nice and clean. Staff was friendly. Could have provided more food options. All 4 days had the same the same menu and no bananas for first 2 days which is still ok. They should not put middle age couples next to the rooms with the kids because 45-55 is the hardest of age with physical and mental health. I couldn't sleep because of the kids screaming and the very soft mattress.

We stayed here while visiting family. Will definitely be back.

Great last minute stop and stay, pool for child, hot tub for mom.

We checked into room 310 on Sunday, September 17, 2023. At approximately 12:00 AM we discovered bedbugs in the bed (on the pillow, under the sheet and on the headboard). We took a live bug to the front desk who offered us another room. Of course we vacated the premises as soon as we could. It was an awful experience and ended up having to bag all our stuff to be examined and cleaned to ensure we didn't bring any bugs into our home. We also had to discard our luggage out of fear of having bedbugs in the lining or elsewhere. A refund has been processed but wanted to give a heads up to other families to avoid this type of traumatic experience. I also requested to speak to the General Manager and called each day since returning home but have not received a callback. I ended up reaching out to Expedia as I booked this hotel through them. They will be contacting the hotel for follow up.

Arrived and found out they keep the second front door locked . A young front desk kid thought it’d be funny to make us wait there before letting us in and replayed “ I was just messin with you !” He did it again when we later stepped out to smoke and come back in . We left early in the morning and came back at night and the cleaning staff didn’t even clean our room or change the sheets . Pass on this place .

We found the property to be pretty clean. The caulking around the tub needs to be redone. The beds were to hard for us to get a good nights sleep, so we ended going home without staying the 2nd night. As before the place smells like chlorine. There is no ventilation, so the whole downstairs smells like bleach which is hard on my allergies. I don't see how the employees handle this day after day. The best feature is the location. close to our family. Staff was great.

Staffs are friendly and helpful. Will go back qnd stay with family. 💗