Holiday Inn Tyler-Conference Center, an IHG Hotel

I want to start of by saying the front desk people were very nice and hospitable. The problem I had was the type of room we reserved was not the same type of room we received. They did move us but we had to pay extra. The room was also not the cleanest. The bed had a dime in it so we weren’t sure if the sheets had been washed so we slept on top of the bedding. Calling room service didn’t do a thing and was told they didn’t even have pillows for my kids to sleep on the pullout! Stopped me mid sentence and told me to check the drawers they are in there. Checked, no pillows! Told me she would bring them no pillows! Had yo go to front desk and ask myself. Just was not impressed!

We had a family Reunion! The hotel and staff were excellent, the breakfast and food was excellent. Thank you again

The staff was very friendly. They always greeted you with a smile and offered to help in anyway. Room was very clean and nice. Pool and pool area was clean and grandkids loved it. Breakfast was very good.

Went for overnight stay in Tyler for a Valentine’s night out. Stayed at Holiday Inn Convention Center. Will try to stay polite. The hotel is more suited for work crews, as was who mostly was there. Parking lot was full of pot holes so parking was a bit of an adventure. Check in was quick and efficient. Staff was very polite. Had requested in advance, a room on a higher floor (we were put on the 2nd). Told all the higher floor were booked. Only cars on the lot were work trucks, and not many of them. Received keys, breakfast passes and WiFi code and told where the elevator’s were and off we went. It was a maze without a map. And then trying to figure out how to get out other than the front entrance was exciting. No comment on food or bar as we had dinner reservations elsewhere. Ah! The positive’s. The room was very clean and did not have a musky smell. As for price, great for a Convention Center, until you arrive. Same price better hotel. Do not recommend for families.

I could not believe there wasn’t a continental breakfast 😔. The windows down the hallway were dirty. There were lots of kids in pool after dark and there were no lights, we could not see if kids were on bottom of pool, I reported it to a man at front desk an he said he would call maintenance but no one came, how sad.

We just stayed for a couple of days we were visiting family in the area. The staff we delt with were pleasant and helpful. There was plenty of parking around the hotel and lots of food choices in the area. We were on first floor near an exit and were surprised that it was so quiet. We would stay again.

Nice stay with my family