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Jennifer
1 Jun 2024 - 2 Jun 2024
reviewed on hcom
2 out of 5 stars
First of all, I was not made aware of a parking fee per day for this hotel stay. The website only stated parking was available and nothing about a fee. This should be noted next to parking available or included in the price of the stay. Also for the price I paid for a king size bed hotel room I expected a little more space in the room. It was literally just the bed and barely enough room for a small desk and chair. I had another family member staying at a different hotel and for the a little less than the price I paid had a king size bed suite with a separate living room and kitchen. It was also a Marriott hotel. When we checked in a little after 4pm the clerk that checked us in did not go over any of the amenities (ex: breakfast times, pool hours, check out time,etc).
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TyAsha
26 Mar 2024 - 29 Mar 2024
reviewed on hcom
1 out of 5 stars
The experience was horrible. Yes my room was clean and it was a quiet stay but the manager was horrible. His name is Martin. I requested a late check out for 12pm and when I returned to my room at 11:15am, the room key did not work. I asked housekeeping to allow me access to my room to grab my things. I called downstairs to let Martin know that the room key was locked and he stated “the room keys are deactivated at 11am.” I have never heard of that in all times I have reserved with Marriott. He was extremely rude and nasty and said “I did not have to give you late check out”. He was extremely rude to me as well as the rest of the family. I will not be staying at the Fairfield inn ever again.
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Jazmin
24 Jan 2024 - 26 Jan 2024
reviewed on expedia
5 out of 5 stars
My family needed a place to stay for 2 days & we were very pleased with our stay and can’t wait to come again
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Ana Lucia
5 Oct 2023 - 6 Oct 2023
reviewed on expedia
5 out of 5 stars
My family and I we enjoy our stay, the food is fabulous and the Pool was great.
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Kimberly
7 Oct 2023 - 11 Oct 2023
reviewed on expedia
3 out of 5 stars
The property was conveniently located to Seaworld. The staff was friendly and helpful. Unfortunately, the property itself is not in a great condition and not very clean. We had a late night incident where a large cockroach was in our restroom. The staff offered to move us but since it was late at night and the kids were asleep we waited until the morning. Upon waking up we noticed several small roaches in the area and small bugs flying by the sink of the restroom. The staff relacted us rooms. This definitely left us with a negative experience as we have small children and this is unsanitary.
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Jennifer
5 Oct 2023 - 7 Oct 2023
reviewed on hcom
4 out of 5 stars
If you are staying 2 days your room does not get clean by policy. Can you change the policy to have rooms clean per request or when families have kids to make exceptions? Everything else was a plus
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Kaleb
29 Jul 2023 - 30 Jul 2023
reviewed on hcom
5 out of 5 stars
SeaWorld weekend with the kid. Super convenient and close to the park less than 10 minutes. We went to Riverwalk one night and it was only 30 minutes away. Breakfast was busy, but more than enough. Staff was super accommodating and friendly. Overall great value and very satisfied.
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Tami
27 Jul 2023 - 29 Jul 2023
reviewed on travelocity
3 out of 5 stars
Not as clean as we hoped. And Expedia showed a pull out couch in its review. Once there, we had to pay for a second room to accommodate our family.
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diana
16 Jul 2023 - 18 Jul 2023
reviewed on travelocity
2 out of 5 stars
My family and I stayed in two rooms, which were not cleaned, we asked to reception and they could not understand us because also they do not speak spanish, so this is also other issue I would like to comment, it is very important in this city as a city so close to México, to have billingual employees. Si we stayed in a felty room. The hotel at the beginning seems to be si nice and neta, but it was disapointing when they housekeeping never cleaned them up ando no one solved it .
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Victor
13 Jul 2023 - 14 Jul 2023
reviewed on hcom
2 out of 5 stars
Arrived late Friday night. Check in went semi smooth but the room condition was not good. AC was leaking water, bathroom sink leaked underneath, shower had issues and room smelled damp and moldy.
Room above me had kids running around until 2-3am. Called front desk but they continued even after I complained.
It was very late and I just didn’t feel like dealing with it, just wanted a place to sleep.