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Tru by Hilton San Antonio Lackland Sea World

2 1/2 star hotel
8.4/10 Very Good
(1011 verified Hotels.com guest reviews)
See verified family reviews (33)

generated by AI based on family reviews

Overview

The Tru by Hilton San Antonio Lackland Sea World offers a pleasant stay for families. While some guests have noted cleanliness inconsistencies and some noise issues, many praise the friendly and helpful staff, particularly those working in the breakfast area. The hotel's free breakfast and parking are also frequently mentioned as positive aspects. The location is considered convenient by many.

Guest highlights

The exceptionally friendly and helpful staff, especially in the breakfast area.
The free breakfast that is regularly mentioned.
The free parking available to guests.

About the hotel

This smoke-free hotel features an indoor pool, a 24-hour fitness center, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a business center, and dry cleaning are onsite.

Nearby attractions

Tru by Hilton San Antonio Lackland Sea World is located in West San Antonio, a neighborhood in San Antonio, and is near theme parks. River Walk and Alamo are local landmarks, and some of the area's activities can be experienced at Hill Country Golf Club and Historic Brackenridge Golf Course. Looking to enjoy an event or a game while in town? See what's happening at Wolff Municipal Stadium or Dub Farris Athletic Complex.

Popular amenities

Family friendly

Highchair
Indoor pool
Laundry facilities
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free on-the-go breakfast available daily 7:00 am–10:00 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Bbq grill(s)
Firepit
Outdoor furniture

Conveniences

Elevator
Front-desk safe
Water dispenser

More

Shared microwave
Smoke-free property

Nearest Airport

Airplane
San Antonio International Airport
21 km from this hotel
map

Reviews that mention...

Family Reviews

for Tru by Hilton San Antonio Lackland Sea World
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

33 reviews

Review data

5 star reviews

64%

4 star reviews

24%

3 star reviews

3%

2 star reviews

3%

1 star reviews

6%

We have selected a sample of reviews which reflect what families have said about Tru by Hilton San Antonio Lackland Sea World

Showing 1 - 10 of 33 reviews

Latest reviews (33)

R

Regina

24 Jun 2024 - 26 Jun 2024
reviewed on expedia

1 out of 5 stars

After 2 nights stay with them I woke up this morning to my rear truck window being broke out, things stolen from my vehicle on this property. Only one person offered to help me make a police report , and others didn't act like they cared, they politely told us they have had issues in the past, why not note this on your website or Google. Because filling your pocket no matter what the cost to customers. Never again will I stay here and I will totally let my family know the same as well as friends
M

Monica

12 Jun 2024 - 15 Jun 2024
reviewed on expedia

5 out of 5 stars

Quiet clean nice place to stay with family.
Y

Yarami

15 Jun 2024 - 16 Jun 2024
reviewed on expedia

5 out of 5 stars

Rosa and Raúl at the breakfast area where the nicest most helpful human beings ever. Helped me serve and take my food to the table because I had 6 kiddos waiting for me. Def recommend this place. We loved it
S

Sonia

4 Jun 2024 - 10 Jun 2024
reviewed on expedia

4 out of 5 stars

Great location for us. Our only complaint was the floor above us had kids running or bouncing a ball late every night. Not the hotel’s fault.
C

Corina

8 Jun 2024 - 9 Jun 2024
reviewed on expedia

4 out of 5 stars

Wish the rooms didn’t smell and would help if they had bath tubs for children other than that it was great
D

Dauria

2 Jun 2024 - 4 Jun 2024
reviewed on hcom

5 out of 5 stars

It was very enjoyable, visit family and staff made my family welcome thank you ...
M

Matthew

17 May 2024 - 18 May 2024
reviewed on expedia

5 out of 5 stars

Check in went smooth but the man seem like he didn’t care for any conversation at all when I try to be nice to him. Glad he still gave me my room. Slept peacefully for the night and breakfast isn’t bad. Typical free breakfast stay. Place did have a lot of kids there from school traveling or what but nothing major.
A

Adriana

18 May 2024 - 20 May 2024
reviewed on expedia

4 out of 5 stars

Our short start was great. Loved that they offer breakfast. Staff was kind and attentive. I will say we did a stay for the pool to take the kids swimming and it was kinda dirty! And the are in the hallway going to the pool had a wet dog smell but other than that everything was good 👍
R

Raquel

21 Mar 2024 - 24 Mar 2024
reviewed on expedia

2 out of 5 stars

Place didnt have the any family games to provide for lobby use. And I had to get them re- clean my room right after check in because it was dirty when we walked in
N

Nicole

2 Mar 2024 - 4 Mar 2024
reviewed on hcom

5 out of 5 stars

I enjoyed my stay with my grand children. The staff was friendly, professional and always helpful. I love that this location offers breakfast as well as free parking.
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