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Hampton Inn Houston-Willowbrook Mall

2 1/2 star hotel
Connecting rooms
8.6/10 Excellent
(509 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Hampton Inn Houston-Willowbrook Mall receives mixed reviews. While many families appreciate the friendly staff and convenient amenities like the indoor pool and complimentary breakfast, some guests report issues with cleanliness and noise levels. It's advisable to contact the hotel directly to confirm the pool's operating hours before your visit.

Guest highlights

Enjoyable indoor pool
Delicious complimentary breakfast

About the hotel

An indoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.

Nearby attractions

In the suburbs, Hampton Inn Houston-Willowbrook Mall is in Willowbrook, a neighborhood in Houston with good shopping. Travelers who have shopping on the agenda can visit Willowbrook Mall and Vintage Park, while those looking for another kind of activity may want to check out Houston National Golf Club. Check out an event or a game at Aerodrome, and consider making time for Traders Village, a top attraction not to be missed. Guests appreciate the hotel's quiet location.

Popular amenities

Family friendly

Free cribs/infant beds
Free rollaway/extra beds
Indoor pool
Laundry facilities
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free on-the-go breakfast available daily 6 am–10 am

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Phone accessibility kit
Roll-in shower (select rooms)
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Things to do

Fitness center
Indoor pool

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airports

Airplane
George Bush Intercontinental Airport
20 km from this hotel
William P Hobby Airport
43 km from this hotel
map

Reviews that mention...

Family Reviews

for Hampton Inn Houston-Willowbrook Mall
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

20%

3 star reviews

0%

2 star reviews

0%

1 star reviews

20%

We have selected a sample of reviews which reflect what families have said about Hampton Inn Houston-Willowbrook Mall

Latest reviews (5)

D

Daemond

9 Mar 2024 - 10 Mar 2024
reviewed on hcom

5 out of 5 stars

I love how customer service was on point and was ready to help and service my family.
J

Jessica

26 Jan 2024 - 27 Jan 2024
reviewed on expedia

5 out of 5 stars

Wonderful staff and safe place to stay with family. Their indoor pool was enjoyable and breakfast was as well.
w

wendy

10 Nov 2023 - 13 Nov 2023
reviewed on expedia

5 out of 5 stars

The staff are ok but the cleaning ladies are very rude to me and my kids, the bathroom was dirty and the carpet was not smelling good , I told the cleaning lady several times and she said she doesn’t do rooms on weekends, I ask for the stuff and had to clean it myself, I’m very disappointed in their behavior towards me , I’m not sure if it’s because I’m black , because I see how well they treated the other white families with kids.
G

Gabriel

16 Jun 2023 - 17 Jun 2023
reviewed on orbitz

1 out of 5 stars

The whole purpose of stay was to use pool. Find out after checkin that it was closed. I brought kids to hotel from within city just for this reason.
P

Paul

28 Apr 2023 - 1 May 2023
reviewed on hcom

4 out of 5 stars

The hotel was great, but didn't sleep well due to kids running the halls and the room above us being extremely noising until the early morning hours – super frustrating!
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