Staybridge Suites Houston IAH - Beltway 8, an IHG Hotel

The two bedroom suite was perfect for my family and I. Very clean and staff was nice.

Great lodgings for a family with children-kids had their room & bathroom, parents had other room with bathroom (be careful of the tub in the king bed room-a bit slippery). Full kitchen with glass dishes & cups-dishwasher as well in the great room. Bedding was fantastic.

Really enjoyed my stay at this property. They have a decent breakfast each morning, and on Monday, Tuesday and Wednesday evenings they offer dinner. They also have free laundry onsite (3 washers, 2 driers) for guests which was a huge plus while traveling with my 3 children! The pool was open (it was pretty chilly) but my kids really enjoyed it. Convenient to lots of fast food restaurants (Wendy’s, whataburger, Popeyes, Burger King), and a gas station close by. I’ll definitely stay here again when I return to Houston!

The bed was dirty, the carpet was filthy, the walls had holes in them, the water pressure in the shower was low, and the room smelled like cigarettes (despite a no smoking policy). Our baby got a rash after sleeping on the sheets, we have no proof that the rash was from the hotel, but it appeared after she slept on the sheets and went away a few days after. The night time front desk worker was seldom at his desk, and when he was he was rather rude. I will say that the day time desk clerk was friendly and helpful as were the fantastic repair workers. We reported two issues with the room directly to the repairmen (plumbing and a drawer that would not stay closed) and when we returned to the room both those issues were solved. The hotel is close to the airport and has shuttle service included. The breakfast was fine, good enough for the money and it had enough options to serve our entire group. This place serves a purpose, but do yourself a favour and stay at the Holiday Inn Express, as we did on our way home from Houston after our cruise.

My blanket had spots looked like blood && it looked like someone popped in out toilet we ask for extra blankets the lady said they don’t have anything but I think she was lying if the man that be there at night was there he would of gave us some the the white lady told us the pool was permanently closed then turn around kid in the pool but besides that everything was ok

There was only 1 towel and 2 hand towels for a family checking in. The front desk refused to bring more up so one of us had to retrieve them. The glass shower door is almost falling off. The tv doesn’t work with the remote. I told the front desk and he said there was nothing he could do. I had to repeat myself several times because he never removed his ear buds to talk to me. Very unprofessional and frustrating. I tried to book a shuttle and again he was very unhelpful because he had his ear buds in and he couldn’t hear what I was saying.

Mr. Anthony L was amazing, however, every staff member after that wasn’t good. We arrived Friday and asked for towels Saturday none was available according to the woman at the front desk that morning, but we watched her give a lady who was at the pool 7 towels for her and her family to use while swimming. We needed towels to use for showering we didn’t receive any clean towels until Sunday evening. We checked out Monday morning and according to that same lady I would receive my $75 deposit back when I checked out well it’s 2 days later and their charge is still pending…. Definitely wouldn’t stay again unless I had my own towels etc. didn’t see any housekeepers the entire stay either.

This is the worst experience we’ve had in a hotel! The room had roaches and the smell was disgusting. The water in the bathroom sink was yellow I had to buy bottled water to wash my baby’s bottles. I couldn’t find another hotel because everything was sold out for the night.

Loud hotel. Loud families and party at the pool.

Close to airport - good space for families