Hyatt Place Oklahoma City / Bricktown

This location is great for families that want more space and complementary breakfast. Good proximity to the ball park. Beds were comfortable. The shower was way too slippery. We put down wash cloths so we would slip. Nothing made the shower slippery it was just the make and model of the shower. Not good for the elderly or ADA. We braced our selves.

The location of the property was good. The only thing I wish they had updated on their website was that their pool was down for maintenance. We had kids with us and we were looking forward to swimming.

Pool and gym closed for renovations could have said that in the notes or something, most likely wouldn’t have booked for family trip, BS

We came here with another family and our kids for Spring Break. We only considered this hotel because it has an indoor pool. I made sure to check that the pool was open before booking. When we arrived, we were told that the pool is down for maintenance. On top of that, the pool at the sister hotel (that guests here are supposed to be able to use in these situations) is also down for maintenance. This ruined the stay here for our families. Had we known the pool was closed we would have booked another hotel. Instead, we overpaid for a pretty average hotel with no pool. Very disappointed.

Our trip started off on a bad note. After 6 hours of traveling with an infant, we arrived at the hotel at 3:05pm. Which stated on the website check in is at 3:00pm. We had tickets for an event at 5pm. When we arrived to our hotel we were unable to check in to our room, we were told they were still getting it ready. They made us wait an HOUR in the hotel lobby waiting on our room, with a infant who needed her diaper changed and with a wife who needed to get ready for our event. We didn’t get access to our room till past 4pm. Our room also had several outlets that didn’t work including the ones in the bathroom. On the hotel website is says the have a pool, gym, and 24/7 Starbucks coffee bar. To which they had NONE of those. No warnings on the website that those were out of service. Also to note there is no parking. You have to pay a $29 plus tax fee for valet parking every night. So in total for 2 nights we paid over $65 just for our car to be parked across the street. If you forget something in your car you don’t have access to it. They will not let you get your wallet, or stroller out of your car. You have to wait to valet to pull your car back around. We wouldn’t stay here again.

Booked here because it had a pool for our child. Got here and pool was closed for Reno. It’s not posted anywhere on Expedias site. Parking was $30/day. Shower wasn’t draining, we will see if it’s taken care of when we return from our day. Rooms were nice, hotel itself was nice, breakfast was decent and the same as most hotel breakfast.

Pool is under construction. Would not have booked here had we known that since we had kids in our group. Room service did not clean rooms and replace towels even though the “do not disturb” sign wasn’t out. We called down to the front desk to have more towels brought up and was told we would have to get them ourselves. The fireplace/heater on the patio did not work.

I picked this hotel due to the location and the indoor pool and gym. It was my birthday so my grandchildren were staying with me so i figured we would swim and enjoy our day. There was no email saying the pool/gym was being renovated. I was told when we checked in. I couldnt cancel due to the price. The sofa bed had old food in the cushions and on the floor when you folded out the bed. When upon checking out I couldnt address these issues because of no one up front. I did wait awhile but she was helping with the breakfast. I know next time to call the hotel to ask about the pool. They did offer other pools but it was an inconvenience to go somewhere else.

Everything was good just wrong time for the pool to be down and gym. This was a state wrestling tournament weekend. Its important the kids get there last work out in and have some fun as well. I would have booked another place over the pool being down but everything around was full.

Samantha, the front desk supervisor, was amazing! She went above and beyond her customer service duties when there was a mixup with my reservation and helped me get it squared away! No stress for this single mom as she took care of it for me! And ALL of the staff were very nice and helpful, which is comforting when traveling alone with a child