SpringHill Suites by Marriott Oklahoma City Downtown

A complete catastrophe of a hotel - and I am not exaggerating. $20 mandatory valet - no self-parking. The hotel across the street advertises free self-parking! Severely understaffed - no one in three days ever answered our calls to the front desk. Often, you will not see ANYONE behind the front counter. The room's A/C was as noisy as a jet engine, the bathroom does not have a door to the toilet, so if you have a family of four (like us) it means the bathroom can only be used by one person if he or she has to go. The desk has a weird three-glass panel that rattles every time you walk in the unit. Even the minifridge is warm! It gets worse. Despite asking for housekeeping every day, we got it only our very last day. David, the evening front desk clerk, refused to give our family amenities like water, combs, and deodorant even though I am a Bonvoy Gold and it's advertised in the room! He also claimed that (a) he had never been to the airport (!) and (b) thus could not give us an approximate time to leave in the morning to make our flight. He even complained to my wife that there was too much noise coming from the lobby bar. What in God's name is this person doing working in a hotel? I could go on, but one last point - this hotel is NOT in the center of lovely Bricktown but at the very end. Stay near the baseball stadium - that is where all the action is. With all the options in the area, you would literally be crazy to choose this place. You have been warned.

My family and I stayed here two night and the location was great. We were able to walk or take scooters to tons of restaurants and entertainment. The staff at the hotel was great. Very knowledgeable of the area. The hotel was very clean.

Hotel was terrible. Parking lot was closed off by cones and they offer valet for $18/day but no other parking around anywhere. Booked a city view and got a dirt lot view. Pool was closed so kida were super Disappointed. Bar and lounge was closed which would have been nice to knw as well. Bed sheets were stained and beds were hard as a rock. Location is rihht off the hwy so not quiet at all at night. Trains passing in middle of night kept us awake. Then to top off a sleepless night we left some coats in the closet and called next day to get them picked up and no one seems to know where our coats are at. Do not waste your money . Its hotel is a joke and has terrible service