Tru by Hilton Mason Kings Island

The room was not completely clean, gummie snacks down the side of the bed. Shower not clean, I had bought Clorox wipes and cleaned myself. Bathroom floor was sticky and room smelled of cigarette smoke. Hotel desk staff on cellphones or personal laptops not attending to what what was going on in pool area or gym as there were children’s soccer teams staying at hotel. No one could enjoy the pool for the nearly 30 unsupervised kids there. Hotel staff did nothing.

The hotel is VERY CLEAN and most of the staff is friendly and helpful. The hotel is very, very close to King’s Island, in that you can see the Eiffel Tower and several rides easily from the hotel. Because of the building’s “budget” construction, it’s rather noisy. The rooms are not carpeted, which would have helped dampen noise. If you are booking this hotel for romantic encounters, please note that other patrons will be able to easily hear you. The restrooms are clean, roomy, and stocked with dispensers of good products for soap. There are a lot of breakfast choices, but you will be in line to make pancakes. There is only one coffee choice and they only had Coffee Mate, no Half&Half. If they had Half&Half, I would have given a 5 star rating. This hotel seems to cater to a lot of families with kids (and, apparently, people in the process of making them). It’s a good, clean hotel. Please bear in mind that, when you bring lots of kids, it is your responsibility to control them. I never let mine be so disruptive.

Upon entering the building, I was immediately greeted by the GM. She was very friendly and personable. She checked me in, gave me a little rundown of the hotel, and even offered to help me carry my bags. I was in love with the way the lobby was decorated! There was abundant seating and tables, a pool table, and beautiful colors everywhere. They have a nice selection of snacks to choose from. There is also a coffee bar in the lobby, which has name brand flavored and unflavored creamers. Our room met every expectation, and even exceeded in some areas; the amount of towels and washcloths was in excess compared to any other hotel I’ve stayed in and the room was very clean. On this trip, was my mother, 3 kids (10, 8, and 3), and myself. There was plenty of room for all of us. We felt very comfortable and safe in this hotel. We definitely will be back during our next trip to the city.

Perfect for a Kings island trip safe and family friendly. Rooms were clean and staff were friendly.

This hotel had a great environment—the lobby is fun and the rooms are new and well-stocked. The continental breakfast was sorely lacking though. The sausage was cold and undercooked. The yogurts were purely for kids (Trix-flavored), and the muffins were clearly just pulled from the freezer. This left us with a bad-taste overall as far as our stay.

Great service. Rooms are small. We stayed in a king room and there is no way we could have brought our kids. Besides that, it was a great stay: comfy beds, delicious breakfast, and easy check in/check out.

The front desk staff was amazing. Very helpful and friendly. Rooms were nice and clean. The only problem i faced nightly was the unattended children running up and the hall after 10

Nice , clean , and in safe place for family! Would stay again if passing through!

Clean room, comfortable mattress and decent continental breakfast. That being said... We stayed 4 nights and overall not satisfied. Room was small for a 2 queen bedroom. Booked a room for 4 and they only had towels and wash rags for 3 in the room. Went to the front desk and they could only give me a towel as they didn't have a wash rag to give me. Good luck getting maid service and a towel refresh as I always had to hunt down a maid service worker to trade towels. The platforms for the beds are bigger than the mattress so beware of your knees and shins. There is a pool in a very small room not comfortable to sit out and watch children. Pool has very few places to sit. This hotel would be fine for a short 1 or day stay but nothing more. Price was reasonable considering the newness of the hotel.

So many things for kids to do within the hotel. Very nice not to fancy to where you don’t want your kids touching anything. Kid friendly and the workers are amazing.