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Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel

2 1/2 star hotel
Kids stay free
Connecting rooms
8.8/10 Excellent
(876 verified Hotels.com guest reviews)
See verified family reviews (14)

generated by AI based on family reviews

Overview

Holiday Inn Express & Suites Cincinnati - Mason receives positive feedback for its welcoming staff, spacious rooms, and convenient location. Families appreciate its proximity to attractions and the cleanliness of the hotel. While some guests mention noise issues and concerns about the pool temperature, the majority of feedback highlights the friendly service and overall positive experience.

Guest highlights

The welcoming and friendly staff
The cleanliness of the hotel and rooms
The convenient location near family attractions
The pool (although some inconsistencies in temperature were reported)

About the hotel

An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.

Nearby attractions

Located in Mason, Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel is in the business district and near theme parks. Liberty Center and Kenwood Towne Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Kings Island and The Beach Waterpark. Looking to enjoy an event or a game? See what's going on at Lindner Family Tennis Center or Great American Ball Park. Discover the area's water adventures with kayaking and sailing nearby, or enjoy the great outdoors with hiking/biking trails.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free on-the-go breakfast available 6:30 am–9:30 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

Things to do

Fitness center
Indoor pool

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airports

Airplane
Cincinnati/Northern Kentucky International Airport
41 km from this hotel
James M Cox Dayton International Airport
67 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

50%

4 star reviews

21%

3 star reviews

14%

2 star reviews

7%

1 star reviews

7%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel

Showing 1 - 10 of 14 reviews

Latest reviews (14)

A

Anne-Marie

9 Jul 2024 - 10 Jul 2024
reviewed on expedia

5 out of 5 stars

Clean. Perfect for a our family trip to Kings Island. Very convenient location and UBER accessible.
J

Jenny

21 Jun 2024 - 23 Jun 2024
reviewed on expedia

4 out of 5 stars

The staff was very welcoming upon our arrival. The hotel room was spacious and the bed comfortable, however, learned a lesson to switch rooms if assigned to one across from pool. Loud bunch of kids and parents using it until 11pm one night—not enjoyable at all. My biggest complaint is that water temperature fluctuated from hot to cold to warm while showering (never experienced that in a hotel before).
K

Katie

18 May 2024 - 19 May 2024
reviewed on expedia

5 out of 5 stars

Very close to everything! Perfect for the family!
K

Kathy

24 Feb 2024 - 25 Feb 2024
reviewed on expedia

2 out of 5 stars

We booked this hotel specifically for grandkids to have “ overnight” vacation with swimming and breakfast! Room (suite) perfect size but Pool so very disappointing? No wonder no one was at pool when we arrived as the hotel appeared busy as the water wasn’t heated , guessing 70-72 degrees and room not much warmer? The breakfast was a plus but pool definitely not especially booking for this reason!
M

Macedonio

21 Dec 2023 - 24 Dec 2023
reviewed on hcom

5 out of 5 stars

Great experience very welcoming extremely friendly great service very acomadating to my children we will be coming back in may most definitely
L

Lindsey

28 Oct 2023 - 29 Oct 2023
reviewed on travelocity

3 out of 5 stars

Room was nice but check in staff was horrible. We had been at Kings Island all day got to the hotel at 930pm & even though we booked through expedia & had our room paid for the front desk worker tried to charge us for our room again. I told him I already paid through Expedia when he said “oh ok, well then I’ll just charge your card a refundable $10 incidentals charge.” Looked at my bank statement & sure enough he lied, I had two transactions for the hotel room. It also took him 40 mins to get us our room. When questioned he kept saying “its the computer system thats taking awhile.” We was also unable to connect to the wifi with our kids tablets & our cell phones b/c it asked for last name & room number & when provided it said we didn’t exist. So again, the guy checking us in either spelled our last name wrong or gave us the wrong wifi info.
D

Derick

25 Aug 2023 - 26 Aug 2023
reviewed on travelocity

1 out of 5 stars

When we first arrived to the door of our room we noticed the door frame was broken and the door didn’t seal all the way. The blinds are broken. The window ledges and shower both have mold. The shower doesn’t drain. The bathroom sink makes noises every time the room above flushes the toilet. The main desk called our room at 8am and woke us up saying there was a noise complaint. There where kids running up and down the halls until 2am. Our key fob would not work I went to the front desk and told the lady the card wasn’t working and the shower wouldn’t drain she went on to tell me how it was my fault the fob quit working. She said I must have put it by something magnetic. She reset the card and did nothing about the tub. My kids where unable to take a shower because the tub was going to overflow.
G

Gregory

9 Jul 2023 - 12 Jul 2023
reviewed on travelocity

5 out of 5 stars

No complaints. Very quiet hotel, very polite and helpful staff. Family friendly, kids had a great time at the pool. Lots of stuff around and close to Kings Island. Room was fine. No bugs. Very pleased with our 3 night stay.
R

Rebecca

19 Jun 2023 - 20 Jun 2023
reviewed on hcom

5 out of 5 stars

I really loved this hotel. The staff was great, friendly, and helpful. Our room was so clean, the place smelt great and the pool was well kept which my kids enjoyed. The area around the hotel also has SO MUCH to offer for food and stores. We really appreciated that. We felt safe and comfortable while here.
M

Mike

31 Mar 2023 - 2 Apr 2023
reviewed on travelocity

4 out of 5 stars

Good location and very friendly staff. My only criticism is that the walls are very thin. We had kids next door and had to be asked to move to another room because they were so loud. We've never done that before and I'm sure they were just being kids, but I'm also sure that having super thin walls don't help in cases like that. Again, great property for convenience of nearby locations and clean with very friendly staff.
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