Hilton Garden Inn Raleigh-Cary

The staff was very friendly and responsive. I was there with my toddler. I asked for a late check out and couldn't get one due to the hotel not having cleaning staff. My son and I ended up in the car until our flight. However, great experience overall.

The room was a junior suite and of a good size. The bed was quite firm and the blanket and sheet were thin and rough. The room also was remarkably dim and the few over head lights took several moments to turn on once flipped. The room was clean enough, but there was some debris under the bathroom sink area. There is no complimentary breakfast which for the price is unusual. The only thing complimentary is some of the worst coffee I have ever had by the front desk. The front desk staff are friendly, there’s ample parking, and the location has several nice restaurants nearby. I stayed here as my coworkers were booked here as well, but left to my own decision I may find another option.

We were close to our family members, and plenty of restaurants and shopping in the area. Our rooms were clean, beds were comfortable, and the area is quiet. Would stay there again.

Unfortunately our stay was delayed a day due to a family medical emergency. We ended up in a handicapp room, which we did not need, so our shower was 3’x3’, little vanity space.. What if someone else needed that rm, just like I never use handicap parking spots. Bed was horrific, very uncomfortable & thought it was break as it creaked & cracked every time we moved.. Felt like I was 80 years old after a night of no sleep, I’m 48. Some sort of “hellspawn” birds were above our room on the roof we could hear the entire time. I know that’s nature & not really controllable. Our only “special requests” was to have extra pillows; we put that under special instructions upon reserving room & mentioned it again upon checking in. I had to call front desk shortly before 8pm to get them. Lastly, talked to front desks, Franklin, abt issues & he wanted to talk the next morning to make it “right”, conveniently he was gone at 6:30am when we went down for breakfast. We tried Hilton to upgrade from Marriott, boy did we make a mistake.