Clarion Hotel & Suites Riverfront

The room was clean and had a decent view, but had seen better days. Highly recommend the bar/restaurant in the hotel, and the splash park, though a bit pricey, was a good way for the kids to kill a few hours and the parents to relax.

My 17yo and I were in town to attend a campus tour at Oswego. We checked in our room and quickly learned that all of the rooms surrounding our room were there together - they were loud, partying, pounding on each other’s doors, yelling in the hallway, and their young children used the hallway in front of our room as a play-space. This was all happening after 10:30pm. I called the front desk - they were accommodating and moved us down the hall. Unfortunately, we ran into the same issue with the new room, as well. Only this time, the neighboring adults AND their young children were noisy and using the hallway as a play space. The adults would pitch rubber bouncy balls down the long hall and the kids would run & scream after the ball, bouncing off the walls and neighboring hotel room doors. Then - the toilet failed in the second room so we called the front desk. I was given a plunger to fix on own but the issue was not a toilet clog - the toilet simply did not work. They moved us again. In that interaction, I learned from the hotel staff that they put families with young children on the 4th & 5th floors - if you value any kind of sleep, ask the hotel to put you on floors 2 & 3. And why didn’t they just put us on a lower floor from the start? The front staff really did try to accommodate, they offered a discount due to all of the issues and the head / mgr front desk person was very nice - but this hotel is an absolute nightmare.

Staff is superb! Only issues is there is no gym or pool on site. You’d have to walk to best western in the middle of the cold that’s a challenge. Also WIFI was choppy in and out. So hard to do work! Complementary breakfast included! Shout out to Andrew and Kaitlyn, Abby for being terrific! There is a water park but that’s really intended for kids

The walls at this hotel are paper thin and normal conversations in the adjoining rooms can be heard readily. Additionally, this hotel has a new indoor water park in the adjacent building and the patrons are predominantly families with young kids. If you are looking for a quiet place to stay… this is NOT the best choice!!

When I checked in there was no parking. Then I asked where the pool was bc the hotel is listed as having a pool I was informed I could walk across the street to another hotel with my children, the pool there is free. That is not considered to have a pool of its own in its listing in my opinion. I asked to be switched, the lobby attendant was rude and to top it all off I just found a bug in my bed when I pulled down the sheets. Ps- there is also dirt in the shower!!!

Awesome mini vacation with of kiddos! Super friendly staff! The indoor water park is the perfect size to let the the little ones burn off energy and have a great time!

Not fault of the hotel, this my second stay here in two years (are used to stay at this hotel all the time five years ago ) The other guests were loud, children running through halls consistently for hours. The time befo