Best Western Plus Oswego Hotel and Conference Center

The stay was great. Hotel right on the water with balcony view of the river. Pool seems to give priority to health club members, and they were strict when it came to kids in the hot tub. My kids love hotels with hot tubs and we're not allowed in this one as the tenant watched to make sure they didn't enter.

Horrendous Hockey team took over hotel. I used to be a server across the street and did room service to this hotel so I know this has been going on for over 30yrs. No towels. No room in pool no where to sit at meals. Kids running up and down stairs (our room was under stairs, we were “upgraded from our quieter suite to single room with spa tub which we have at home along with large hot tub so not impressed) also our room was next to ice machine and elevator. We had to unplug phone due to prank calls. We received 20,000 bonus points as compensation but honestly I should’ve gone with financial compensation because I will never stay again. Hotel has no respect for other guests. If there was an option for zero stars I would’ve chosen that. I felt bad for staff. Hotel should refuse to allow booking to groups that refuse to control or supervise their children and respect other guests. I just lost my mother and this was our anniversary escape. I checked out a day early wasting a days cost. I will NEVER waste another penny at a best western again. Should’ve taken the refund I am kicking myself. Why did I take worthless points?

The property was clean and all staff pleasant. Breakfast was warm and delicious and the view from cafe was beautiful. Room was clean and well stocked. The pool and fitness center hours were good. The only down side was some fitness equipment was old and poorly maintained. The pool, hot tub, sauna were clean and enjoyable. We received a rollaway bed. Great condition and easy request. Overall a wonderful experience for myself and kids.

I was overall very pleased. However I did get charged for smoking in which I did not smoke in the room. I did have a patio that I smoked on but I didn’t realize that was also a non smoking area. I asked to have that charge removed and they did not. I understand because I also work in a hotel but $300 and the fact that I was outside I feel it should be waived. This is my error completely. I may or may not stay there again for future family functions. I liked the property. The staff and property was clean safe and somewhat friendly.