Home2 Suites by Hilton Rochester Henrietta, NY

Our family traveled to Rochester with 3 young kids and stayed here for 4 nights. PROS: It was very family-friendly, great breakfast for both parents and kids, FREE washer/dryer usage (just bring your laundry soap), convenient parking, plenty of free shows on the TV for kids and families, rooms were clean and requests were met by the cleaning staff, front desk staff was very helpful, plenty of closeby restaurants and shopping. CONS; No water to drink at breakfast (juice and coffee was available), sloppy tile work and trim in the bathroom (cosmetic only, but could look much better easily). Overall, we were very impressed, and wouldn't hesitate to bring our family back to this hotel!

This is my second stay at this hotel. Both times the hallways smelled like cigarette smoke. Luggage carts were non existent. Only one of the two elevators were in service. This hotel seems to cater to local families looking to book a room to host large groups of people and use the pool. The room was run down and carpet was filthy. This will be the last time I stay here.

First time in a very long time staying at a Hilton family hotel. The hotel was reasonably priced, the room was spacious. We had a king room with a mini kitchen and pull out couch. I do however, have a few complaints 1. Not enough towels, pillows etc. had to ask for more.. ( maybe I am used to staying at other types of places but I sort of expected there to be enough towels for us all..) 2. The pull out couch was awful.. you could feel the metal springs in our backs. Not THE HILTON EXPERIENCE I WAS EXPECTING. 3. Breakfast was good but they ran out fast and were not able to keep up with the demands and not enough seating. Check out was great… however, the slogan says if you were not satisfied and they could not fix it… the night would be on them… this was not true… when I complained about the couch the wonderful person checking us out said she has told management but they do not listen.

Arrived for our 3 o’clock check in at 3:45. Our room wasn’t ready and the staff struggled to come up with a solution. After being told it would be another hour, I asked for two adjoining rooms instead of our double queen room. Magically, a double queen room opened up. The breakfast was good, and my kids enjoyed the pool.

My bad was very uncomfortable. And and besides there somebody was walking right over my head all night long and there was a baby crying in the adjoining room For about a half an hour. I will absolutely not be staying there again.Ever!

Decent size pool, good breakfast, we stayed in a queen suite which was quite big enough for my three boys and a two of my friends kids who were staying in the neighboring room to run around. Several restaurants and stores where nearby. Clean facilities.

Brand new mattress's just arrived and sleep was dreamy Room was spacious for 2 adults and 3 kids Staff were very friendly :)

When we arrived at check in time our room was not ready and we had to wait an additional 10 minutes while they rushed to have our room set up. Then getting into the room the TV did not work. While not really a big deal with 2 kids after a long drive we did bring it to the front desk. They attempted to fix it, but then we were moved rooms (this would lead to the biggest issue). The pool was not working and since we choose this hotel because of the pool for our kids this obviously was disappointing. The person at the front desk did not seem to know why it was closed and I do appreciate that he worked to get it up and running as soon as possible (the next evening). The biggest issue was on the second day of our stay. We got back to our room after being out of the hotel for more than 6 hours and my young daughters needed time to rest and nap. When we arrived at the hotel people were coming out of our room with our mattresses and box spring. We had to leave for a few hours to wait for mattresses to be replaced. We were not warned that this would be the case before hand and were shocked by this to say the least. When our rooms were finally ready I went to the front desk and there were other families being told that their rooms were not yet ready even though it was several hours after check in time. On a positive note the front desk staff was very friendly and did try their best to assist us, but it seemed as though they were not being properly communicated with.

The building seems did not install the soundproof panel, our room is located at the second floor and it was too noisy from 3rd floor and neighbours. The whole family ended up slept until 1am

We had a two-night stay and it was pleasant. However, it is a pet-friendly hotel and there were some stains on the carpeting in the hallways. There were also a lot of kids and some were running up and down the hallways. If these things bother you, this may not be the hotel for you. Otherwise, the room was clean and somewhat updated. It's also quite large with a kitchenette. I also like that free breakfast is served and there is a nice selection.