Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

About the hotel

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.

Nearby attractions

In the business district, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is in an area with great shopping. Genesee Valley Park and Mary Jemison Landing are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Bill Gray's Regional Iceplex and Veterans Memorial Park. Manhattan Square Park and Ice Rink and Strasenburgh Planetarium are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds

Indoor pool

Laundry facilities

Microwave

Refrigerator

Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

1 bar

1 restaurant

Buffet breakfast available for a fee weekdays 6:30 am–9:30 am

Coffee/tea in common area(s)

Room service available

Guest services

24-hour front desk

Daily housekeeping

Dry cleaning service

Laundry facilities

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair accessible (may have limitations)

Wheelchair-accessible parking

Things to do

Fitness center

Indoor pool

Conveniences

Ballroom

Banquet hall

Elevator

Free newspapers in lobby

Front-desk safe

More

Smoke-free property

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Nearest Airports

Greater Rochester International Airport

6 km from this hotel

Buffalo Niagara International Airport

92 km from this hotel

Reviews that mention...

All reviews (18)pool (8)clean (7)staff (6)sleeping arrangements (1)location (2)parking (1)dining (3)

Family Reviews

for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.5 out of 5 stars

18 reviews

Review data

5 star reviews

28%

4 star reviews

33%

3 star reviews

22%

2 star reviews

17%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Showing 1 - 10 of 18 reviews

Latest reviews (18)

T

Tanika

5 Jul 2024 - 6 Jul 2024

reviewed on expedia

4 out of 5 stars

Hotel was staff was friendly. Pool was dirty lots of parties with kids. Room was fine for one night. Would not stay more than that.

S

Sara

25 May 2024 - 26 May 2024

reviewed on expedia

4 out of 5 stars

The pool was a good size for kids to play in and loved the warm cookies and water when we arrived

S

Sergio

16 May 2024 - 19 May 2024

reviewed on hcom

5 out of 5 stars

I, my mother and several family members stayed at the Holiday Inn-Rochester Marketplace. We were there for a graduation and happy with our accommodations.

K

Karen

29 Mar 2024 - 31 Mar 2024

reviewed on hcom

2 out of 5 stars

Staff were welcoming and professional. Booked a suite for 4. Very small, and charged an extra $30 per night which I was not aware of. Had read reviews of issues with the pool, so I verified that it was fixed prior to booking. Also informed it was upon check in. Unfortunately that information was wrong and I had disappointed children. Offered breakfast coupons as a makegood, however those were already paid for in my rate. Breakfast was plentiful and nice; however ends at 9:30 and not allowed to take anything to room. The room was clean. Sofa bed extremely uncomfortable and blankets thin. Fridge quite loud but we just unplugged it. All in all, not value for what we paid.

J

Jo

10 Nov 2023 - 11 Nov 2023

reviewed on expedia

3 out of 5 stars

It was an adequate hotel. There as lots of noise from kids playing in the halls and running around. My favorite thing was Sticky Lips BBQ, a great restaurant next door!

M

Michael

13 Apr 2023 - 16 Apr 2023

reviewed on expedia

3 out of 5 stars

If you book through Expedia, you are not eligible for rewards. The room I had was not well cleaned. The maid never came in the three days I was there, forcing me to go ask for towels and toilet paper for my family. Light bulbs and one remote were missing. Food scraps and wrappers were in the fold out bed. Breakfast was mediocre at best. I usually enjoy stays with holiday inn but this location was not great.

l

luis

11 Feb 2023 - 13 Feb 2023

reviewed on expedia

4 out of 5 stars

Me and my family enjoy the Swimming pool we have a great time.

M

Margaret

3 Dec 2022 - 4 Dec 2022

reviewed on expedia

4 out of 5 stars

The hotel is centrally located and the staff is friendly. It’s fine for a quick stay with the family. Walmart is down the block.

J

Jeanette

23 Oct 2022 - 24 Oct 2022

reviewed on expedia

3 out of 5 stars

The sheets had stains on them. No soap in the washroom, the room was very small. Hard to move around in. There also was 2 buses parked outside our window that left their motor running all night and was very loud. We had a baby who was kept up all night by the noise as well as the rest of us. The beds were comfortable and the room was clean.

M

Moshe

20 Jun 2022 - 21 Jun 2022

reviewed on orbitz

2 out of 5 stars

The staff did not allow me to take my children to the pool, as only two parents are allowed. I was not allowed to take a finish a small box of cereal out of the breakfast room, or bring breakfast upstairs for my still sleeping children. I was also charged double and spent an extremely long time trying to get someone on the phone to sort it out.