Comfort Suites Rochester Henrietta University Area

About the hotel

A fitness center, coffee/tea in a common area, and dry cleaning are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. Housekeeping is not available.

Nearby attractions

Located in Rochester, Comfort Suites Rochester Henrietta University Area is in the city center. Travelers eager for a bit of culture can stop by Rochester Museum and Science Center, while those wishing to experience the area's natural beauty can explore Highland Park and Genesee River's High Falls. Veterans Memorial Park and Bill Gray's Regional Iceplex are also worth visiting. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with skydiving and mountain biking.

Popular amenities

Family friendly

Grocery/convenience store

Microwave

Refrigerator

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)

Free on-the-go breakfast available 6 am–9 am on weekdays and 7 am–10 am on weekends

Guest services

24-hour front desk

Dry cleaning service

No housekeeping

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair accessible (may have limitations)

Things to do

Fitness center

Outdoor

Picnic area

Conveniences

Elevator

Free newspapers in lobby

Front-desk safe

Grocery/convenience store

More

Smoke-free property

Tv in lobby

Show less...

Nearest Airports

Greater Rochester International Airport

6 km from this hotel

Buffalo Niagara International Airport

91 km from this hotel

Reviews that mention...

All reviews (24)pool (12)staff (10)dining (1)evening entertainment (1)location (4)clean (13)accesibility (4)sleeping arrangements (1)

Family Reviews

for Comfort Suites Rochester Henrietta University Area

3 out of 5 stars

24 reviews

Review data

5 star reviews

17%

4 star reviews

25%

3 star reviews

8%

2 star reviews

38%

1 star reviews

12%

We have selected a sample of reviews which reflect what families have said about Comfort Suites Rochester Henrietta University Area

Showing 1 - 10 of 24 reviews

Latest reviews (24)

J

Johanna Mary

Invalid Date - Invalid Date

reviewed on travelocity

2 out of 5 stars

I know there’s a bar for motels in terms of quality and convenience - those are the things you pay for in a nicer place. The issues with this place went deeper. The room has a musty basement smell and the carpets were damp. The trash in all public spaces was overflowing all day and night. The dining area was sticky and smelled like pot. Room service sprayed some heavy duty odor control spray but it didn’t touch the smell in that room. There were no towels, or two towels at a time by the pool - not nearly enough for the families trying to use it. The staff seemed really unhappy, even though they tried to be helpful.

G

Gena

31 May 2024 - 1 Jun 2024

reviewed on hcom

5 out of 5 stars

Briefly stayed here as a gathering location for my son and his prom friends. The room was spacious enough for roughly 10 people to finish their finally touches. No foul smells, beds werent the best but still managed to get a good nights sleep waiting for the kids return. Pull out bed was nothing special but one of the friends was still able to sleep good on it and he’s around 260 lbs. Pool was nice and clean. Breakfast was available nothing special like any other hotel. No one complained of any bed bugs bites so thats a plus. Overall i would stay again.

L

Lakesha

10 May 2024 - 11 May 2024

reviewed on expedia

5 out of 5 stars

The property was excellent and clean. Breakfast was great. They had free coffee and tea all day. Walmart across the street and other stores. KFC next door. Me, hubby and the kids had an excellent experience room had fridge and microwave. I would definitely recommend and go again.

L

Lane

23 Apr 2024 - 24 Apr 2024

reviewed on expedia

2 out of 5 stars

The front desk clerk was pretty rude upon check in. Between our two prepaid rooms, they charged/held a total of $500 for "incidentals" and $100 of that has still not been credited to my card. The hallways were dirty and musty and the elevator would not stop on the second floor. There was family with young children in the pool with an open liquor container on the edge of the pool. In my daughter's room's closet, there was a clear plastic bag containing dirty men's underwear and other clothing. There are far too many reasonably priced hotels for travelers to have to deal with this. Overall a gross and poorly restful experience.

L

Lenisha

1 Apr 2024 - 3 Apr 2024

reviewed on expedia

1 out of 5 stars

It was bedbugs me and my child for bit up there was no clean towels in the room and also there was no shampoo in the bottles they had in the room

A

Amita

13 Mar 2024 - 14 Mar 2024

reviewed on expedia

3 out of 5 stars

Lots of dust that has compounded over time on the sofa bed sides and back- really awful for kids - had to have the kid jump in with us. -Empty shampoo and lotion dispensers -extra pillows kept in the drawers that were dirty with dust/dirt particles and hair stands -breakfast was great however there was no milk -the desk attendant was very helpful and pleasant

D

Danial

15 Feb 2024 - 17 Feb 2024

reviewed on expedia

1 out of 5 stars

Despite having a paid reservation and having already checked in, the night shift claimed that the room was not rented to my family. They claimed that we had not paid for the room and called the police to have my family leave at 1am. I called to find out why my family was kicked out. They made the same claim. After carefully looking up the reservation, they confirmed the reservation for my family and asked if they were willing to come back. They had already checked in to a different motel at less than half the rate paid for this place. Expedia was able to get my money back and refunded to my account.

E

Emmanuel

11 Nov 2023 - 13 Nov 2023

reviewed on travelocity

4 out of 5 stars

Good service and good cleanliness. Right off the highway so very easy to find, and convenient to get going again when you continue your travels. Very close to shopping, restaurants, and grocery stores. Veterans Memorial Park is less than a mile away and a beautiful place to stretch your legs and/or let the kids loose in the playground. They could improve on breakfast however--it was a little on the meager/skimpy side. Didn't use the pool or fitness center but both looked clean and others seemed to be enjoying.

C

Christina

20 Aug 2023 - 22 Aug 2023

reviewed on travelocity

2 out of 5 stars

Overall condition of exterior bldg and corridors was in need of repair/maintenance; front desk staff was not particularly friendly or helpful. Room was nicely appointed but there were several burned out bulbs in lamps and the tub did not have any non-skid coating so it was extremely slippery when stepping out. Stayed 2 days and elevator was broken for half of it; the free breakfast was ready an hour late and poorly stocked - some prepackaged muffins and cold cereal, juice dispenser was broken. Also, appears the only ice dispenser is on 1st floor, so not very convenient if you’re staying on upper floors. The cleaning staff was friendly and the room itself was pleasant and clean but overall the whole property is just lackluster in both appearance and function.

J

John

10 Jul 2023 - 12 Jul 2023

reviewed on travelocity

2 out of 5 stars

We did not like the smell of the rooms, we had to switch rooms as the first room smelt like a dirty wet mop and the second room smelt like old smoke and air freshener. The kids liked swimming. The pool area was average but the water was warm.