Hampton Inn & Suites Omaha-Downtown

It was a 15 minute walk to CHI event center and the room we picked out for the family was very spacious. Was great for the 2 year old and kids to play in

The only positive is the individual at the front desk. She was friendly at the beginning. Biggest problem from the beginning is the very limited parking. Cars parked all around the front door and on sidewalks. Was later told that we had to pay for parking but couldn’t be guaranteed a spot. Next problem, we were given a much smaller room than what we had paid for through Hotels.com. We were told that because we didn’t book directly through their website we got whatever was left because we use the third-party vendor. Our room was booked weeks in advance but when we got to the hotel the only room left was way smaller than we booked. Had a king bed when we booked 2 queens and a pull out. The attendant at the desk said it was because priority was given to guests who don’t use hotels.com. Was a terrible time trying to get a refund and had to look to a different hotel but couldn’t use hotels.com because it was already 12am. Terrible experience and very difficult with small children. Never an offer from the hotel to help make it right just “ next time use the hotel website”.

Was great for me and my family since we had no power at home. I would definitely stay here again.

The property is in a great location. Family friendly, clean, great breakfast. Cons: the parking. Pay for parking but it was full, so pay for one day at a time. I had Hilton Honors and rented 3 rooms. I chose 3 rooms together, and they had given them away. I even called to confirm all 3 rooms would be together- the hotel and Hilton Headquarters. We ended up in 2 rooms. It worked out but not ideal. Since i purchased through Expedia i had to work with them to get a refund on the 3rd room. No one wants to deal with that on their vacation. The air conditioner had a weird noise the first night but it was better by the second night. Also, we were a family of 10 with toddlers which is why we chose rooms on the end of the hall as toddlers cry and play...the hotel put us in 2 rooms across from each other in the middle of the floor and of course the kids were going back and forth and someone called to say they were too noisy. If we had our requested rooms this would not have happened. The complaint was made within minutes of returning to our room. We did get everyone settled but I think they need to take children into consideration when assigning rooms. Overall it worked out.

We were pleasantly surprised with how large the double Queen with a pullout couch was. It was a nice size for our family of 5. The room had a weird smell and unfortunately the windows do not open to air out. The air conditioner would cool down to 65° which didn’t feel cool enough. Not sure if it was working properly. When we pulled the couch out to use, there where sheets on it that appeared to be dirty and used. We got new sheets at the front desk. It was a quiet hotel, no noise disturbances. Parking was tough, you pay $25 per 24 hours to park and there were very limited spaces. The best part about our stay was the size of the room and how quiet it was.

Family of 6 room was perfect for all of us and kids enjoyed the pool

Stay was great. Down side was hot water in shower didnt last long. Breakfast was good and pool was nice for the kids.

Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing

Location was perfect for me, to meet with my family. Very clean, and Breakfast was awesome.

The young lady working the front desk when we checked in was great! Clearly cared about her job, smiled, made thoughtful dinner recommendations (3 kids with me), and knowledgeable. Also the breakfast staff were very friendly and helpful! Hotel is dated, but service was great!