Comfort Suites Independence - Kansas City

We were on a short family vacation and it was perfect for our family of 5

General hotel cleanliness was poor. Floors in lobby & door hallways were dirty with food & trash all over. The elevator floor had spilled cereal on the floor from the time we checked in and still there when we checked out 2 days later. The room was for the most part clean but bathroom floor had not been swept or mopped in quite some time. Our daughter slept on the pull out couch, front desk was reluctant to give us bed linens for it telling me it was already in the room. I had already checked the room thoroughly before asking and it there was none. I told her she could come check if she didn’t believe me and her response was “I can’t leave the desk”. She then handed me only a blanket. I asked for sheets to cover the mattress and pillows. She went back and got me sheets but refused to give me pillows telling me the pillows were on the bed. I said there were pillows on the bed for me and my husband but would like pillows for my teen daughter. She refused saying “people ask fòr pillows all the time and then steal them”. This was insulting and really uncalled for. The person in charge of the breakfast buffet both mornings was playing loud rap music, singing and “dancing” while sitting in his chair. One morning when he was closing things down he dropped something and loudly yelled “what the FU**!” Completely inappropriate with families sitting in there eating. Pool and hot tub not working and apparently have been out of service for 2+ years according to another guest

No hot water we had to take clod showers. We arrived Friday night took a cold shower called front desk and they said to give it some time because there was a big family next door probably took up all hot water. Next morning tried again and nope no hot water had to take cold shower again.

We get checked in and the receptionist did not inform of us of anything. We read the note on the desk that pool and hot tub were closed and never let us know we could use the adjoining hotel pool. I booked hotel because it had a pool and hot tub so the kids could enjoy it. We would of like the receptionist to of informed us the first night that we could use the adjoining hotel but instead it was a customer that let us know.