Ameristar Casino Hotel Council Bluffs

The hotel should not be advertised as non smoking. Our room was so smoky that I felt nauseous and had a horrible headache. My daughter has asthma and the secondhand smoke impacts her safety. The front desk staff asked if I would like an air purifier for the room. We chose to leave after a few hours and me re cleaning the room at the hotel instead. The odor was saturated into the curtains and carpet. The king whirpool suite with river view would have been lovely if it were not smoky. My boyfriend's room on the second floor was worse. Clearly they are used to complaints if they offer air purifiers. I wiped the edges of the bathroom, entryway hard floor and the lysol wipes were black and lots of small hairs. I did not feel safe for my family using the pool area or workout space, mirrors covered in brown soot. If it were not for the smoke, the hotel was nice. Unfortunately, the cigarette smoke was enough to make this the worst hotel stay we have had. Having to spend an hour on the phone with expedia while at the zoo with young kids was not in my original plans. I am so disappointed that Expedia partners with this hotel.

I rented two rooms and in the middle of the night, one of them, work my grandchildren in it, flooded from the room next doors spa overfilling.

It smelled so bad like an ash trey that we had to leave early. To get to the hotel elevators you have to walk past the bar, resturants and casino so to get to the pool from the hotel you also have to walk past all the restaurants, bar and casino. This is NOT a place to stay to swim nor should you never stay with children bc of the cigarettes smell. The manager scott was absolutely no help, and the girl that check us in was bouncing like she was high, and had a face tattoo. We were only there for an hour to swim then left. We will never come back.

Stayed 2 nights. Very Comfortable. Girl at check in was very nice. We ask to face the river and she made it happen. We had to wait a little while but that was ok. She smiled and welcomed us. I will recommend this hotel to my friends and family.