Residence Inn by Marriott Indianapolis Keystone

Did not like the miscommunication between housekeeping and management. Was told our hotel room would be cleaned every other day which did not get done, I called to let front desk know the day it was supposed to be done after being out of our room all afternoon and they said since it was so late in day there was no housekeeping available at that time of day but would get done next day, we were gone every day from around 11-3ish and room wasn’t clean when we got back the day they said they would be sure it would be done, we were out of toilet paper, trash overflowing and talked to housekeeper she said our room was not on her list and rooms were to be cleaned every 3 days?? Had to leave our room after calling front desk to let them know again our room wasn’t cleaned, so they sent housekeeping to clean our room mid afternoonish after we got back from being at mall for a few hours… had to nurse our baby outside of our room in a non secluded area because of miscommunication between housekeeping and management….Also pool is freezing and staff has no way to change temperature felt like maybe 70 degrees in a 65 degree room, our toddler who has never shivered from cold was shivering after 20 min of being in pool. Communication between staff and management needs to be much better. Nice area but would not stay again.