Holiday Inn Express & Suites Murphysboro - Carbondale, an IHG Hotel

Reservation was for 3 rooms, had to wait for front desk to work it out. Stayed 4 nights. 2nd night it was so noisy,kids running, slamming doors, adults yelling,knocking so loud, complained to front desk after waiting several min and was told we should of complained to night shift staff, very very rude. Offered a parcel refund but was told since we booked through Expedia it couldnt be done. Short of staff as noticed, towels in hallway x24 hrs, dead leaves in hall x24 hrs, garbage overflowed in dining area, pool area had towels all over floor and no one in pool area. Reception stated "uh no we are not short staff.Don't know why you would say that."very rude. Kimberly was our housekeeper and she is such a good housekeeper, did our room 203 for the first 3 days, never an issue. Always left the room spotless. On the 3rd day we had harmony and she came in took the tip and left the full garbage cans, never made the bed, didnt refill anything..just took the tip and left. On the other 2 rooms we rented for family service was none existent 303,403. Breakfast was great all but one morning biscuits hard as rocks, pancake machine broken, no juice, was told maint was fired. Parking lot had cigarettes butts on ground, garbage full. Staff kids use the pool very loud, splashing everyone sitting in chairs, sign says no children under 16 without parents,no parents and all three under 13, doing cannon balls into the pool, left towels everywhere and we picked them up. Checked out 7/7 by Ms Rude

Great trip family related, will return.

It was beautiful and very comfortable for our family of 4!

First time I've stayed at Holiday Inn Express & Suites in Murphysboro, and I found it to be one the best values for the money that I've experienced at any hotel/motel. Breakfast, pool, wi-fi, mini fridge, microwave, other amenities, good location, excellent and friendly service from staff. I have family in the area that I visit at least a couple of times a year, and I will definitely stay here again.

We appreciate being close to 93 year old father in Murphysboro. And family in Herrin, DuQuoin, and Energy with good eating nearby in Carbondale. We will be back for a family gathering in March.

The area around is a little run down, but we were in town for a baby shower so it was ok. When we got to the hotel, we didn’t imagine it being so new! Everything looked like it was just built and it was super clean. Once we went to the room we instantly noticed how big it was! The mirrors in the bathroom are big with lights around it, and it was overall very clean. The TV actually pulls out so you can watch from any angle! The beds were very comfortable as well ! 10/10 would recommend !

This hotel is a great addition to Murphysboro! I have family in town, and it's wonderful to have such a comfortable option right there in Murphysboro when visiting family.