Home2 Suites by Hilton Carbondale

The very most amazing and caring staff when our family needed it the most.

Room was large with lots of space for the whole family. Close SIU. Bed was not very comfortable and small. Bathroom sliding door didn’t shut tight. Hard to sleep with lots of noise from Amtrak station across the street.

We were beyond happy with the service, staff and accommodations! Within walking distance to the Carbondale Amtrak station, the hotel proved incredibly convenient for our family trip! We will definitely return!

Great outdoor patio to gater with family and friends

We intentionally booked this trip near family and picked this hotel for the pool. I understand that things happen . However when we arrived the pool was broken and no one mentioned it. We asked for a refund for our second night and wanted to go to a different hotel so our two young kids could swim since they have been looking forward to it and that was the point of the hotel. They refused and said they opened the pool back up. My husband took them to the pool and it was ice cold , maybe 60 degrees. The girls were miserable. The room itself was okay and pretty clean. However customer service was disappointing. They were not friendly, not accommodating and did not go out of their way to help. My 2 year old spilled hot coffee on her and it was not their fault , however the workers just sat and watched as we rushed to find our own first aid kit and ice and did not check in or offer to help. Besides not getting to swim or switch hotels , our room smelled strongly of marijuana . My daughter kept asking why it smelled like skunk . Very disappointed, what was supposed to be a fun family trip with swimming , turned out to be a bad experience. I would not recommend this hotel for a family stay.