The Kahala Hotel & Resort

The property is in a great location with direct access to the beach, if you want to stay away from hustle and bustle this is the place. What I didn't like is, the property(rooms/exterior) is pretty outdated. Needs massive upgrades, esp, seeing rust on the stairs. The other part I didn't like was there was no common area with a microwave, they said they can send a microwave to the room for a fee, and I did not have a problem with the fee, but my problem was that we needed it only to warm milk for kids and I just didn't see the point of a bulky microwave in the room. The customer service can do better instead of saying "sorry we cant help".

Very peaceful and beautiful! The staff is wonderful and very accommodating. Private swimmable beach, pool was fun for the kids and the food was good. Only downside is you are away from most food places so just plan ahead or prepare to Uber . I highly recommend the Kahala we thoroughly enjoyed our stay and will make this our regular vacation resort.

Disappointed for the price of the stay. Was expecting to be blown away by the experience of staying there but the main draw of the hotel is really the beach which is public. Pool bar food was maybe some of the worst hotel food I’ve ever had. $80 for a cold grilled cheese, box of gross chips with salsa and some fish tacos that were unflavored and covered in mayo type sauce. You’re pretty much stuck at the resort without a car so have to Uber out or schedule the shuttle far in advance to get out. Would stay in Waikiki and Uber to this beach next time and skip staying or eating here all together. The beach itself is perfect for kids but the resort itself is not kid friendly.

I loved the property The staff was so kind and I couldn’t have asked for a better honey/baby moon. Everything was easy to book. Everyday between turn down service and morning service was great. That always made sure we are comfortable and everything was clean. It is expensive the restaurants and parking ( especially if you are staying on property) I would go back again.

Best place to stay if traveling with kids, quite and peaceful.

The property is located in a tranquil location, which is unique. However, we are moderately disappointed. 1. The unforeseen 2am false alarm during our stay was anything but a pleasant experience. 2. The facility is in desperate need of modernization and refurbishment. 3. The breakfast menu lacks diversity, as it merely mirrors the offerings available on the buffet, but at a notably higher price point. One might reasonably question why this redundant option is even offered separately. 4. Despite being labeled as "family-friendly," there is a noticeable lack of facilities catering to children. Only a small baby pool and dolphins. This oversight is frankly disappointing. 5. The parking lot does not provide an elevator to the lobby, posing an inconvenience for guests with heavy luggage or mobility challenges.

This resort can easily be the most incredible vacation destination on Oahu. The staff is amazing, friendly and accommodating. The restaurants are superb. The rooms are spacious and clean. There are a couple of things that were not positive. First and foremost, you need to understand that this is a luxury hotel and NOTHING is inexpensive. Food is good but very overpriced. The spa is a little scattered with the therapy rooms separate from check in which is the other side of the resort from the fitness center and steam rooms and spa tubs. But the most noticeable issue is the pool. It is completely overrun by kids. There is nowhere to rest peacefully or relax. The hot tub is always filled with screaming 8 year olds and the pool area is also kid dominated. That is wonderful if you are traveling as a family. But if you are doing a couples romantic getaway, you will not be happy at the pool… so said many to us as we tolerated the kids. It would be wonderful if the pool attendants just managed the hot tub or asked the kids parents to control their own. It would be amazing if they made a few cabanas to isolate a little. But honestly without an actual “adult only” pool… for the money, I will probably go somewhere else next time. Which is sad, because I love this resort.

As usual the service was great, especially the cleaning staff. The rooms had some wear, but was very clean. This hotel is great for couples and groups of adults. I wouldn’t recommend this resort for visitors with children.

Let's start with the room. Unfortunately, it was far from what we expected. The room was dated and appeared to be in need of some serious renovations. The worn-down carpets and the presence of mold in the bathroom were major turn-offs. Moreover, the toilet was less than satisfactory since it had an issue with its plumbing, which was quite surprising for a hotel of this caliber. Our experience with room service didn't fare much better. The food we ordered was not only tasteless but also arrived cold, which was unexpected for a resort of this reputation. It felt like the quality was comparable to that of a dive bar, which was a letdown considering the food' cost. On a more positive note, we did enjoy our dining experience at the Plumeria restaurant. The food there was excellent, and the wait staff was attentive and friendly. The highlight of our stay was undoubtedly the dolphin enclosure, which provided a unique and memorable experience. Additionally, the resort's access to a calm shoreline was a major plus, especially for families with young children. In terms of the staff, we found them to be very kind and accommodating. However, when I raised my concerns upon checking out and expressed my disappointment with the room quality, I received a rather monotone apology with no effort made to address or rectify the issues. It would have been appreciated if they had made some effort to provide compensation to make up for the subpar accommodations. (P.S. We're undercover reviewers)

We like everything about this hotel. The staff, amenities, location, and restaurants are all Fantastic! The team made us feel welcome, friendly, helpful, and polite. Our rooms were kept immaculately clean. It was perfect after a tiring flight and a whole day's activity. We would come back. I highly recommend it to couples and families. Once again, thank you for taking care of us during our stay. It is indeed one of our favorite memories in Hawaii!