Queen Kapiolani Hotel

We’ve stayed at this hotel several times and it’s gone downhill. No parking available at any time over the course of a three she stay. Not able to get into the restaurant. Had to dine at the bar with kids and the staff were unbelievable rude. Coffee was terrible and no baked goods for two days. Used as a military long stay hotel on several floors so crowded elevators and folks with big bins of laundry. Definitely not a four star experience.

Everything was amazing… it was very good experience.. my family will definitely come back..thank you🙏💕

We are from the Waikiki area but this is the first time I've stayed at the Queen Kap. I get coffee in their lobby all the time when I come to town. I was there with my elderly father to bring him back to the island one last time to relive and revisit his childhood memories. The hotel was a perfect location for us because he grew up in Kaimuki neighborhood. I was able to arrange an electric scooter that allow him to get around the property and the area. In and out valet parking was great, easy, fast and convenient and everyone showed me and my dad the old school Aloha Spirit we used to know. ALL the staff were kind, professional, responsive and caring. The property amenities were great. Our ADA equipped room was clean and easy for my dad to use. We could pull his scooter in and out several times a day to go out for walks and get in and out of the hotel very easily. We have zero complaints.

The location was perfect & the service received was top notch! It’s a great place for families, being so close to Honolulu Zoo. The valet parking made it so easy to come & go throughout the day. Definitely worth it. We’ll definitely be returning!

We had a wonderful stay! We arrived early and they gave us an early checkin. The room was beautiful and very clean. The location was perfect with the beach an easy walk just across the street. Beach chairs and towels were a huge bonus.We had a city view but was surprised with a beautiful view of the water. Pool area was great. Perfect for families. We will definitely be back!

We were disappointed with our stay at this hotel. It was advertised as a 4 stars hotel (so we spent more to stay at Queen’s) but we didn’t feel like it was worthy as a 4 stars hotel at all. Room was pretty old and dated with popcorn ceiling; no water kettle, no coffee maker provided, the bathroom had no fan ventilation; both beds were sagging/ wormed down. The worst part was there were cockroaches (one huge and one baby cockroaches) we had encountered in our room. The big one crawled on our bed and my hand. It really scared me and woke me and my baby up. Then I called guest service to let them know about it, the guy worked at the front desk said he is going to send someone up to take care of it, but we waited for about an hour, still no one showed up. I complained to the front desk, the lady worked there did apologize and removed one night of the hospitality fee/ resort fee and gave us a small can of Hawaiin cookie. (Feel like they should remove all three nights of the resort fee since we didn’t use any of the resort amenities at all and the stay was bad especially the big cockroach crawled on our bed which made us feel like they didn’t keep up w/ their pest control service and the cleanliness/ hygiene of the rooms. Also she said we watched a movie on our first night, but we didn’t watch any movie, but she did remove the charge from our bill. The location is a bit off for us with a baby, too much walking).The ocean view was okay and the staffs at the hotel were all friendly.

My family and I stayed at the Queens in April for spring break. The check in took less than 10 mins. Our room was not ready, when it was, the room setting was perfect and we were also upgraded from city view to Mountain View. The cafe downstairs is cute and convenient. The 3rd is floor is where the restaurant and pool are located. Food was delicious. The staff here are very helpful. They all so kind. Overall we would stay at this hotel again!

Great location from Waikiki beach, very family friendly staff is also very friendly and attentive! Would recommend 10/10! :)

The friendly, genuine, and most kindest hotel staff I have experience with at any hotel. The hospitality is unmatched. Very clean hotel and smells nice, hints of pineapple! The location is great because it's very close to the zoo, 1 block from the beach, 2 blocks from a scooter rental company. There is accessible bus lines 1 block away and the ABC store is right around the corner too. Convenient coffee shop down in the lobby and Restaurant on the 3rd floor. Pool is clean, never rowdy with kids. Very pet friendly hotel.

The staff here are like family. They take pride in where they work. Great place. Will return.