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Holiday Inn Express St. Augustine - Vilano Beach, an IHG Hotel

2 1/2 star hotel
Connecting rooms
9.8/10 Exceptional
(518 verified Hotels.com guest reviews)
See verified family reviews (17)

generated by AI based on family reviews

Overview

Holiday Inn Express St. Augustine - Vilano Beach is a family favourite, consistently praised for its exceptional hospitality and welcoming atmosphere. Families appreciate the heated indoor/outdoor pool, a convenient location near the beach, and the delicious breakfast. The hotel's modern rooms and friendly, accommodating staff contribute to a positive experience for all. The owner's personal involvement in ensuring guest satisfaction is a frequently mentioned highlight.

Guest highlights

The consistently amazing and friendly staff, often going above and beyond for guests.
The heated indoor/outdoor pool, perfect for families.
The delicious breakfast.
The welcoming, family-like atmosphere, with the owner's personal touch creating a special experience.

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, 2 coffee shops/cafes, and a snack bar/deli are onsite.

Nearby attractions

Holiday Inn Express St. Augustine - Vilano Beach, an IHG Hotel is located in Vilano Beach, a neighborhood in St. Augustine, and is in the entertainment district and near the beach. The area's natural beauty can be seen at Anastasia State Park and Vilano Beach, while Ripley's Believe It Or Not and St. Augustine Lighthouse & Maritime Museum are cultural highlights. Don't miss out on a visit to St. Augustine Alligator Farm Zoological Park. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby.

Popular amenities

Family friendly

Access to nearby outdoor pool
Free cribs/infant beds
Indoor pool
Laundry facilities
Microwave
Mini-fridge
Pool gate
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 2 coffee shops
Coffee/tea in common area(s)
Free buffet breakfast available daily 6:30 am–9:30 am
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Pool access ramp on site
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Things to do

24-hour fitness center
Access to nearby outdoor pool
Indoor pool
Private picnics
Public winery tours

Outdoor

Dock
Firepit
Garden
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool sun loungers
Pool umbrellas

Conveniences

Elevator
Front-desk safe
Water dispenser

More

Couples dining
Renovated entire property - may 2021
Romance packages available
Smoke-free property

Nearest Airport

Airplane
Jacksonville International Airport
74 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express St. Augustine - Vilano Beach, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

17 reviews

Review data

5 star reviews

94%

4 star reviews

6%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express St. Augustine - Vilano Beach, an IHG Hotel

Showing 1 - 10 of 17 reviews

Latest reviews (17)

K

Kate

12 Oct 2024 - 13 Oct 2024
reviewed on hcom

5 out of 5 stars

Madison and Kory went out of their way to welcome us and accommodate any needs! Thank you for a great spot to stay for family of 6!
p

patricia

7 Jun 2024 - 8 Jun 2024
reviewed on hcom

5 out of 5 stars

We have stayed in this area many times but this hotel is the jewel of St. Augustine. They treat you like family and do all they can to accommodate guest. I gave five stars because it is as high as I can give on the site but it’s really a 10 10 10. You will be so pleased if you stay.
M

MICHAEL

7 Mar 2024 - 8 Mar 2024
reviewed on travelocity

5 out of 5 stars

Friendly welcome and helpful staff. Breakfast crew was especially gracious and kind to our children. The pool was so nice and even heated. We left a child's toy behind and the front desk contacted us to let us know, which we really appreciated.
T

Theresa

3 Jan 2024 - 5 Jan 2024
reviewed on expedia

5 out of 5 stars

Everything was lovely- simple and modern, clean and friendly staff. They had a very nice breakfast too. Indoor heated pool was amazing in January and opens up in the summer. Wow. The room could be a bit cozier and have another chair or so for families but the staff made you feel you could ask for anything and they would have brought us one if we had asked. Really a nice place to stay. Will be returning.
E

Eli

19 Nov 2023 - 21 Nov 2023
reviewed on expedia

5 out of 5 stars

The property is fairly new and well maintained. The hotel is a short walk to the beach and the view from the room was amazing. Kory called to confirm the morning of my check in with the hotel and ask about room preferences. Upon arrival at the hotel I was greeted by Kory and received amazing customer service. My wife and I were celebrating our wedding anniversary and mentioned to kory when we talked earlier in the day. When we went into the room there was a card signed by the the hotel team and a small gift for our anniversary. The great customer service extended throughout our stay, every team member we encountered was pleasant and engaged with us. I will be visiting this hotel again and will be recommending to friends and family. Thank you for the experience.
S

Shiela

26 Jul 2023 - 28 Jul 2023
reviewed on orbitz

5 out of 5 stars

I’ll tell my family and friends. Great place
J

Jason

26 Jul 2023 - 28 Jul 2023
reviewed on orbitz

5 out of 5 stars

We really love this hotel. Everyone, including the owner, are amazing, thoughtful and welcoming. Everything that we have come to expect from Holiday Inn Express is here, but better. I must say this hotel must be the flagship of IHG. Our 3 kids always ask us to include at least a couple of nights at this hotel everytime we are in Florida. The location is walking distance to the beach and a 10min drive to Old Town. We can't wait to come back!
J

Juan Carlos

2 Jun 2023 - 3 Jun 2023
reviewed on orbitz

5 out of 5 stars

The room is excellent..it is a suite with a balcony..the breakfast is super..the staff is very attentive..but the most important thing is that the owner interacts with the guests..you feel a family atmosphere. Thank you so much. I hope to see you soon.
R

Richard

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

Hotel is very clean and well kept by its amazing and friendly staff. They make you feel like you are truly wanted there. Everyone there was friendly helpful and always easy to talk with and were above and beyond in everything they did for you and the hotel. It is a nice stroll to the beach and even closer to a Publix grocery store for convenient shopping. Breakfast was amazing and always ready and replenished by the friendly staff. Coffee is 24/7 which is amazing for my wife and I who are coffee drinkers. Very family friendly and everyone made our kids feel right at home and enjoyed talking with them. We are grateful for everyone there and appreciate the opportunity to have stayed in such an establishment. We hope to visit again to St. Augustine and will for sure be choosing this hotel as our home away from home.
J

Jill

14 Mar 2023 - 18 Mar 2023
reviewed on orbitz

5 out of 5 stars

Everything exceeding our expectations. From the moment we checked in and were greeted by a friendly front desk agent, to the housekeeping staff interacting with my toddler to the owner of the hotel bring fruit by tables at breakfast, cleaning messy vacated tables immediately, to our late checkout request being granted, and having a VERY clean room. We will definitely be back. Bravo HIE Vilano Beach!!
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