Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

About the hotel

This smoke-free hotel features a sauna, self parking, and laundry facilities. Free full breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, express check-out, and free newspapers are onsite. Housekeeping is available on request.

Nearby attractions

Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel is located in Westside Santa Cruz, a neighborhood in Santa Cruz. Santa Cruz Mission State Historic Park and Lighthouse Point Park are local landmarks, and some of the area's attractions include Santa Cruz Beach Boardwalk and Monterey Bay National Marine Sanctuary Exploration Center. Santa Cruz Museum of Natural History and University of California Santa Cruz Arboretum are also worth visiting.

Popular amenities

Family friendly

Laundry facilities

Microwave (on request)

Refrigerator

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi

Food and drink

Free full breakfast available 6:30 am–9:30 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk

Change of towels (on request)

Housekeeping (on request)

Laundry facilities

Luggage storage

Multilingual staff

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

Braille signage

Grab bar near toilet

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Roll-in shower (select rooms)

Stair-free path to entrance

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible lounge

Wheelchair-accessible parking

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible van parking

Things to do

Sauna

Conveniences

Elevator

Free newspapers in lobby

Front-desk safe

Vending machine

Water dispenser

More

Smoke-free property

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Nearest Airports

Norman Y. Mineta San Jose International Airport

43 km from this hotel

Monterey Regional Airport

47 km from this hotel

San Francisco International Airport

77 km from this hotel

Reviews that mention...

All reviews (21)location (3)clean (11)evening entertainment (1)staff (7)parking (4)accesibility (4)pool (5)

Family Reviews

for Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

3.5 out of 5 stars

21 reviews

Review data

5 star reviews

43%

4 star reviews

10%

3 star reviews

10%

2 star reviews

24%

1 star reviews

14%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

Showing 1 - 10 of 21 reviews

Latest reviews (21)

L

Lilia

12 Jul 2024 - 14 Jul 2024

reviewed on expedia

2 out of 5 stars

The location was good. Not far and not ti close from many places. Something I did not like was that the carpet was extremely dirty to the point where if you would walk around in socks your socks would be extremely dirty from the bottom. My kids showered and would get out and walk around barefoot and there feet would be literally black from the carpet! Had to ask to refill shampoo and conditioner as well as they were empty upon arrival.

J

Jason

5 Jul 2024 - 6 Jul 2024

reviewed on orbitz

1 out of 5 stars

Not worth the price of over $400 for one night. And to many hidden costs. We were a family of 4 and there were only 3 full size shower towels. Also the water pressure was terrible. The breakfast picture on the website had really good looking omelets and there were none and it was a Holiday weekend on a Saturday. The refrigerator was not very cold at all and no way to turn it up, we had to use our ice chest. beds were lumpy and made a lot of noise when you moved and the filter on the air conditioner must have been dirty because it smelled dirty every time the air kicked on. the room itself was clean and that's the only good thing. Not worth the amount they charged us at all. I will never stay here again.

S

Sylvia

19 Jun 2024 - 21 Jun 2024

reviewed on expedia

5 out of 5 stars

Great family friendly hotel!

M

Magda

11 May 2024 - 12 May 2024

reviewed on expedia

5 out of 5 stars

The friendly staff breakfast option. The sauna . It was a bit roudy studying in the first floor due to other guests having too many kids

M

Mikelle

25 Apr 2024 - 26 Apr 2024

reviewed on hcom

1 out of 5 stars

Was told we could not stay although a reason was not given. Nor was a refund. The kicked out a family, at night, with no refund of money and no kql

R

Robert

30 Mar 2024 - 3 Apr 2024

reviewed on hcom

5 out of 5 stars

We liked the Hotel a lot it has everything, the customer service was good , it was clean, family friendly. I recommend this hotel 100% and we will be coming back soon! Thank you!

M

Molika

1 Apr 2024 - 3 Apr 2024

reviewed on hcom

3 out of 5 stars

Went for a mini family vacation. Room and bed was comfortable. Downside is that you can hear the “neighbors” showering and using the toilet early AM since everything is so quite. Also hearing loud footsteps the level above us. Feels like you’re in an apartment and hear all.

k

khushali

10 Oct 2023 - 11 Oct 2023

reviewed on hcom

4 out of 5 stars

Average hotel with family.

B

Bunty

2 Sept 2023 - 4 Sept 2023

reviewed on orbitz

2 out of 5 stars

Below average. Elevator from parking basement to hotel was “out of order” causing me to carry my child’s stroller, child, and belongings through the narrow stairs. This is a safety hazard and also not compliant with ADA. Breakfast area had oven “out of order” for entire stay which is lack of service labelling it as “out of order”. No bell service or trolley was always “busy” so I had to haul my luggage. People pay for convenience which was not the case. Room was very small and had stuffy smell to it. I will not stay here again.

Y

Yessenia

2 Jul 2023 - 3 Jul 2023

reviewed on orbitz

5 out of 5 stars

Stayed with my family, loved how clean the place was and my kids loved the pool favorite part of there stay