Kissel Uptown Oakland, in the Unbound Collection by Hyatt

I love this hotel, the ambiance and the location was ideal for me and my family. The staff was courteous. Overall this is the hotel we will be staying at when we go to Oakland.

Traveled to the bay area with a group of family members. We reserved 3 rooms with a “guaranteed “ 3:00 check in according to Hyatt website. 1 of the rooms were ready early and we wanted to put our bags somewhere safe so they charged an extra $50 for early check in. When we returned at 3 for check in we were told that the rooms were not ready yet. After waiting almost 2 hours and having to ask various different people at the desk who were not very friendly or helpful our rooms were finally ready. When we arrived at our rooms we called down for our luggage to be brought up to our rooms. After waiting more than 30 minutes we went down to check on our luggage. The front desk were not sure what happened?!?! And called security to open up the area where our luggage was supposed to be held. Well at this point well thought we were on candid camera because it now became a joke. Our luggage was not in that room and after looking around a bit we found the cart with our luggage left in the parking structure?!?!! What a disappointment ! Management has failed !!! And to top the weekend off they incorrectly billed our credit cards at check out. Unfortunately we will not return and definitely will not recommend.